UX Designer - Retail Banking and Wealth Management

  • Competitive
  • Hong Kong
  • Permanent, Full time
  • HSBC
  • 16 Oct 18

UX Designer - Retail Banking and Wealth Management

Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

Retail Banking and Wealth Management serves more than 38 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as UX Designer.

Principal responsibilities

  • Enhance HSBC overall customer experience to create positive impact on people's perception of the brand
  • Be the gate keeper in ensuring the UX is intuitive and consistent across journeys
  • Ensure design principles and aligned UX are clearly translated and articulated in the artifacts
  • Be the voice of the customer to build a customer experience driven culture
  • Work with stakeholders and customers to ensure the outcome of the project answers both customer and business needs
  • Devise and prioritize functions and features for the product
  • Assist the CX Lead, UI Lead, product management in creating and maintaining best in class experience for customers
  • Be the bridge between functional teams, increase communication to minimize gaps between UX flows
  • Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
  • Ensure regular and positive engagement with key support functions such as Risk, Compliance and Human Resources to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
  • Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the Retail Banking and Wealth Management strategy through operational practice and planned activity


Qualifications
Requirements
  • Relevant industry experience and qualifications
  • Portfolio of work
  • Confidence to work independently
  • Works effectively and efficiently
You'll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.