VP, Team Lead, Business Management Support, Consumer Banking VP, Team Lead, Business Management Support,  …

DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 16 Oct 21
Competitive
DBS Bank (Hong Kong) Limited
in Hong Kong
Permanent, Full time
Last application, 16 Oct 21
Competitive
See job description for details
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Responsibilities
  • Manage and develop the CBG Operating Model Development team.
  • Responsible for managing the design and development of the end-to-end operating model under the phygital model by partnering with CBG business units
  • Lead the deep-dive analysis and workshop on the as-is offline operating processes from an end-to-end perspective to identify pain points and process gaps
  • Drive and facilitate all respective stakeholders to develop resolutions to address pain points and process gaps
  • Lead the design and development of end-to-end digital / branch (phygital) operating processes to address the pain points/gaps with an aim to improve better customer experience, operating efficiency and effectiveness while ensuring full compliance with regulatory requirements & corporate guidelines and adequate control to mitigate potential risks
  • Provide advice to ensure respective operation procedures and manuals being updated according to the following:-
    • Post implementation incidents
    • Regulatory change gap analysis
    • Internal audit or regulatory onsite examination
    • Regional Operating Handbook
    • Country Addendum update
    • Lead process reimagination initiatives for business units to improve the employee experience and work efficiency
    • Act as the project lead for CBG COO on strategic initiatives assigned to the team in support of CBG business operations
Requirements
  • Preferably university degree in law, business or accounting with at least 12 years of working experience in banking and finance
  • Excellent interpersonal & communication skills
  • Proven, strong leadership and management capabilities
  • Ability to think strategically, analytically and across many dimensions
  • Anticipates potential business / technical problems and actively performs conflict resolution and negotiation to implement innovative and effective solutions
  • Strong banking, financial, compliance, control & regulatory knowledge
  • Strong understanding of project management and model development skills
  • Working knowledge and experience in banking operations, process re-egnineering, sales process
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.

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