Wealth Management \u2013 Manager, Client Experience Management \u2013 AVP \/ VP

  • Competitive
  • Hong Kong Hong Kong Hong Kong HK
  • Permanent, Full time
  • Deutsche Bank APAC
  • 15 Jul 18 2018-07-15

Wealth Management \u2013 Manager, Client Experience Management \u2013 AVP \/ VP



Wealth Management
With client assets of around EUR 300 billion (as at September 30, 2017), Deutsche Bank's Wealth Management business is one of the largest asset managers worldwide. We offer affluent clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management.
As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations. We create lasting value for clients. We develop bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits. All this is possible thanks to our global network, our many years of experience and our close collaboration with the Corporate & Investment Bank and Deutsche Asset Management.
We combine financial strength and stability with trustworthy partnership and forward-thinking in order to build sustainable and beneficial client relationships. Position Overview

Responsibilities:

  • Administration of Client Adoption Council (CAC)
  • Liaison with support- internal functions of Client On-Boarding (New Client Adoption) and Client Off-Boarding
  • Review and approval of client communication, e.g. ad-hoc letters, reference letters, letters relating to system issues, internal errors
  • Prepare KYC Review Reports, Document Deficiencies Report and Outstanding Portfolio Report
  • KPI Tracking for all overdue in KYC Review, portfolio review call reports
  • Implementation of Project Mercury (Global Project on Policies and Procedures)
  • Actively contribute to partnership and sharing of best practices across the BI function regionally and globally
  • Co-ordinate the remediation of initiatives impacting client, e.g. FATCA, MIFID, LEI, CRS, Exit Accounts
  • Ad-hoc Client related projects
  • Liaise and assist front office stakeholders to solve day to day issues
    Requirements:
    • University Graduate
    • Minimum 7 years of experience in the private banking industry; preferably with previous experience in service assistant- business management- project management roles
    • Good knowledge of regulations and familiarity with banking practices and regulatory requirements of Hong Kong
    • Self-starter with strong interpersonal skills. Good team player and able to cope under pressure to deliver projects on time
    • Excellent verbal and written communication skills in both English and Cantonese; also preferably with intermediate fluency in Mandarin
    • Literate in Microsoft Word, Excel & Power Point; have knowledge in building- maintaining intranet framework and Shared Point


      Deutsche Bank offers a challenging and rewarding career where your contribution is valued and rewarded. We have an inclusive and friendly working environment coupled with excellent facilities and benefits.
      Deutsche Bank is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability.