- Lye Mun, Hong Kong
- Permanent, Full time
- Standard Chartered Bank Hong Kong
Asssistant Clearing Operations Manager
- Location: Lye Mun, Hong Kong
- Salary: Negotiable
- Job Type: Full time
Manage daily cheque clearing and/or electronic clearing activities and seek for continuous improvement in operation processes being managed.
1) To administer and supervise the running of the Section to achieve a smooth workflow, high quality services and pleasant working environment.
2. 2) Assist review and enhance the Operating Systems and working procedures to improve both efficiency and high quality service are delivered to our internal and external customers with adequate security measures
3. 3) To ensure the full deployment of human resources within the Section by recruitment, training, manpower planning an development staff to full extent
4. 4) To cascade the service quality concept to all staff so as to enhance the quality of delivered service on Hotline
5. 5) Assist to review the systems and practice on an on-going basis to ensure that they are in compliance with Management Manual, Operating Manual and the laid down procedure.
6. 6) To ensure customers' enquires and complaints are handled in a responsive and professional manner. Both written and verbal, is handled accordingly to the service quality standards (acknowledgement to customer within 24 hours and settlement of case within 48 hours)
7. 7) Assist to manage the product and system development process to ensure project is on schedule, features are aligning with requirement and implementation is smooth
8. 8) To provide operation supports to all counterparties and departments
9. 9) To liaise with other divisions, departments and branches on all matters relating to the Section work and ensure that a smooth operation flow is continuously maintained10) To seek continual improvement to workflow, practice, procedure and system.