Application Support Specialist

  • Competitive
  • Budapest, Budapest fovaros, Hungary Budapest Budapest fovaros HU
  • Permanent, Full time
  • Morgan Stanley
  • 20 May 18 2018-05-20

See job description for details


Position Summary

The Application Support Analyst would fill an important role within Operational Risk Application Management team and have the opportunity to work with the business process owners and technology service providers. They would be responsible to support various technology project implementations and ongoing business administration of applications within Risk Management.

Responsibilities

  • Business administration and support for the overall Risk applications including the following functions:
    • Entitlement management for applications owned by Risk Department
    • Issue investigation in partnership with IT and end users
    • Reference data change management
    • Application change management
    • Troubleshooting of user/business requests
  • Assist with helping the users successfully adopt and fully leverage the Risk applications
  • Strong partnership with stakeholders to deeply understand business requirements
  • Documenting change requests, use cases, procedures and process flows to a high level of quality and following agreed standards
  • UAT testing support for various projects across the team which would include the following responsibilities:
    • Creation and execution of UAT test plans for a variety of projects across Risk Management
    • Maintaining and archiving UAT results
  • Help define, improve and implement the business support model for Operational Risk Management applications
  • Opportunities to manage key strategic projects or components of work


Qualifications:


Skills Required/Preferred

· University Degree in IT/Finance/Economics

· 1 - 3 years relevant work experience (in any of the following fields: System Organizer, Business Analysis, Business Administration, Level 2-3 support)

· Operational Risk related experience is an advantage

· Excellent verbal, written communication and visualization skills

· Excellent problem solving skills

· Experience with ServiceNow or other ticketing systems is an advantage

· Experience with data warehouses, SQL, QlikView or Cognos is an advantage

· Project / software development lifecycle knowledge and experience is preferred

For more information and to apply, please visit our website and upload your English CV https://ms.taleo.net/careersection/2/jobdetail.ftl?job=3086937 here .

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.