Client Experience Management Analyst (Italian6Spanish) Client Experience Management Analyst  …

BlackRock
in Budapest, Budapest fovaros, Hungary
Permanent, Full time
Last application, 20 Oct 20
Competitive
BlackRock
in Budapest, Budapest fovaros, Hungary
Permanent, Full time
Last application, 20 Oct 20
Competitive
Client Experience Management Analyst (Italian6Spanish)
Description

About this role

Overview

At BlackRock we are building something phenomenal in Budapest, our global technology and Innovation hub, where we want to shape a culture in which challenge, development and innovation happen every day. Our mission as an organization is to build a better financial future for clients, and BlackRock Budapest will enable this, through a passionate commitment to make ourselves and our communities better. We are a diverse bunch of people who like to analyze, reinvent, and improve how we work, and all in the pursuit of a better experience for our colleagues and clients.

We offer the excitement to be a founder in a start-up with the security of a global, leading organization, where you will find innovation and inclusion are our high-reaching advantages. There are limitless problems to tackle and opportunities for learning and development, alongside a team of clever and caring colleagues. We believe that people reach their best potential when the different facets of their home, work and community are all cared about. We will have a fun, fast paced work environment located in groundbreaking facilities, with high-reaching and innovative benefits, and the ability to define your role, pursue your aspirations and shape your future within Hungary and beyond.

Role Description

The role is to join our Offshore Investor Services team as a Client Experience Specialist and with a specific focus on supporting our clients, invested into Luxembourg funds. The team sits within Client Experience Management and comprises 14 people including the team supervisor. The team is responsible for directly servicing clients invested in our offshore fund ranges, intermediating between our clients and our Transfer Agents.

Day to day tasks and responsibilities include:

  • Responsibility for responding to telephone calls and email communications from our clients regarding their investments in our Luxembourg fund ranges. This will include account opening, account maintenance and deal-related queries, and other time-critical processes.

  • Respond to email inbox queries from internal partners and referrals from our Transfer Agent, ensuring responses are sent promptly and within our agreed service level arrangements.

  • Act as a client service champion, intermediating our Transfer Agents to ensure they understand how important the client experience is to BlackRock, enabling us to deliver the best possible service to our clients.

  • Assist in managing relationships and organizing communications with internal teams, such as sales, the Transfer Agency Services team and the Transfer Agents to ensure client queries and issues are being addressed and resolved as efficiently as possible.

  • Enthusiastically develop familiarity with BlackRock's existing products and operational processes to aid query resolution and assist with the design and delivery of client communications and services.

  • Participate in working groups with respect to fund launches and changes, chipping into the development of client communications in support of corporate events related to the Funds.

  • Produce accurate and regular Management Information related to the work undertaken by yourself and the team.

  • Be expected to participate enthusiastically in the continuous improvement of our control environment, policies and procedures, including writing and updating team policies, procedures and presentations as necessary.

  • Work closely with KYC/AML authorities during account opening process and be able to identify fraudulent activities.


We are looking for people who are:

  • Curious: You like to learn new things and have a healthy disrespect for status quo

  • Brave: You are happiest outside your comfort zone

  • Hardworking: You feel personal ownership for the work you do and an aspiration to be better

  • Open: You value and respect input from other

  • Experimental: You make mistakes, but learn from them

  • Geeky: You want to outsmart the problem.


Ideally You should have:

  • Excellent communication skills (written and verbal) in Italian and/or Spanish as well as English

  • Previous work experience, preferably in a high-paced multinational environment

  • Additional languages such: as Polish, French, German are an advantage

  • Strong client service skills and a passion for delivering service perfection

  • Strong social skills and be confident, friendly and respectful individual with excellent written and verbal communication skills, comfortable liaising with clients and colleagues at all levels.

  • Excellent attention to detail and analytical skills with an aptitude for problem solving and willingness to really commit for clients

  • Strong planning and organizational skills, run and control their own priorities to meet deadlines

  • A Healthy respect for process governance

  • Excellent working knowledge of Microsoft software such as Outlook, Word, Excel and PowerPoint and Information Technology skills


Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

About BlackRock

BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of June 30, 2020, the firm managed approximately $7.32 trillion in assets on behalf of investors worldwide.

For additional information on BlackRock, please visit www.blackrock.com/corporate | Twitter: @blackrock | Blog: www.blackrockblog.com | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
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