Global Billing Operations - Billing Transformation Conversion (Data) - Manager Global Billing Operations - Billing Transformation  …

State Street Corporation
in Bangalore, Karnataka, India
Permanent, Full time
Be the first to apply
State Street Corporation
in Bangalore, Karnataka, India
Permanent, Full time
Be the first to apply
State Street Corporation
Global Billing Operations - Billing Transformation Conversion (Data) - Manager
Job Description Functional Job Title : Billing Transformation - Conversion - Officer
Reports to : BTP AVP
Department/ Division : Controllership, Bangalore/Hyderabad

State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation. Global Billing Function is in the process of migrating to a new technology platform which will be used for all business units and regions.

Basic Purpose of Job:
The Conversion Specialist will be responsible for migrating clients from the legacy system to the new platform. They will perform the following functions:

  • Conversion exception analysis (Review the data conversion exceptions, research exceptions, update conversion rules, correct data exceptions
  • Reconcile, analyze and document root cause of data and calculation differences between the legacy and new platform
  • Work across the project team with business and technology to analyze and explain any issues
  • Develop procedures and checklists as required

The Conversion Specialist will work in a fast-paced complex engagement model on a day-to-day basis. The individual will be directly responsible for the resolution of exceptions and conversion of customers to the new billing platform.

Business As Usual (BAU) Activities:
  • Collaborate closely with the onshore team to understand expectations and deliverable timelines and ensure that deliverables of the team are load balanced as compared to team staffing.
  • Develop the team to adopt "owner's mind set", work independently, and effectively manage timelines
  • Manage resources to assist with ad-hoc projects and new transactions to support the GBO controller group
  • Lead the day to day activities of BTP Conversion Set-up Global level engagement to convert clients from legacy systems to Oracle platform and evolve process for Billing Transformation Performing managerial reasonableness reviews and discussing reporting & analytics deliverables prepared by the team to ensure results make sense, that messaging is on point for the audience and ensuring the core objective of the deliverable is met
  • Provide support to key stakeholders of the team to present analytical results, findings
  • First point of escalation within the local reporting line for dealing with issues (people/process/technology) and ensuring that compliance requirements are adhered to (e.g. company policies surrounding standard of conduct, information security, employment regulations)
  • May be required to participate in or conduct a wide range of accounting and financial analyses on critical and complex issues which may include variance analysis and accounting transactions.
  • May serve as a subject matter expert on particular Set-up transactions. Coordinate with onshore team treatment for complex transactions
  • Coaches the team and works with onshore leadership to establish the team member goals and gather feedback for performance appraisals.
  • Participate in or manage function specific projects as needed
  • Ensure completion of deliverables within the committed timeframe including assistance with development of deliverable plans, attending deliverable specific or recurring meetings between the team and the onshore team. Team deliverables revolve around
  • Collaborate with GBO teams on initiatives, errors, new contracts, etc

Work Experiences:
Bachelor's/Master's Degree in Finance, Chartered Accountant (CA) or preferred Certified Public Accountant (CPA)/MBA Finance) 9-11 years of progressive experience in Accounts receivable, banking areas with major financial institutions Financial Planning & Analysis in a global setting
Complex operational setting involving anaylsis of financial data
Direct support to business or product line management / executives
Financial services setting
Well Versed with ERP ORMB - good knowledge, experience
Well versed with O2C process, system automation etc
Project experience
Variance analysis and reporting of insights
Financial modelling

Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external
Analytical, with strong problem-solving abilities and creative resolution skills
Self-motivated, with the ability to work on multiple projects in a fast-paced environment
Comfortable presenting and pitching new ideas to senior management teams in large settings
Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment
Must be able to work in a fast paced environment
Detailed orientated with ability to consistently and accurately execute against operational controls
Ability to adapt to a changing environment and demands of transition of new clients
Must possess strong communication skills with ability to participate in or lead conference calls and present financial results to financial and non-financial audiences at various levels of seniority
Pride of ownership with the ability to drive results within the Business
Solid business knowledge as it relates to the financial services industry
Strong Analytical skill set
Financial product and institution knowledge
Self-motivated, self-assured, and self-managed
Results oriented ownership mindset
Ability to multi-task and work under high pressure deadlines

E2E Tester Responsibilities
Test / Retest all assigned scenarios
Determine if assigned scenarios pass or fail and record findings on the scenario tracker
Provide detailed description of scenarios that failed
Attend scheduled test sessions and, if needed, attend overflow sessions to complete all assigned scenarios
May suggest additional test scenario to be added to the Scenario tracking document
Communicate suggestions or concerns regarding testing with the functional test lead
Testers involved in multiple testing sessions should reach out to Functional Leads to find out which session to attend
E2E Functional Lead Responsibilities
Curate a comprehensive set of test scenarios
Accountable for the execution of test scenarios in their purview
Assign scenarios to appropriate tester(s)
Validate the integrity of the reported failed scenarios within their own functional area
If functional Lead determines that a scenario has failed AND it requires a change in configuration, the issue must then be logged to the Issue Tracker
Make sure that Testers understand the scenarios and how to perform them
Update and maintain Scenario List to ensure that the Result status of scenarios are up to date
Test / retest scenarios as needed
Partner with PMO and Collaborative to resolve disputes regarding resolutions
As needed, partner with Collaborative to learn to make needed Configuration updates
Attend daily status call as needed to report on testing progress
E2E Collaborative Solutions
Help Testers and Functional Leads understand how to perform test scenarios
Notify appropriate Functional Lead about progress of reported issues
Resolve configuration issues
Perform knowledge transfer to enable Functional Leads to make configuration changes
If Collaborative determines that an issue does not require a configuration change, inform Functional Lead ASAP and if needed pull in PMO team to resolve disputes
E2E Project Management Office (PMO) Responsibilities
Act as a mediator in cases where Functional Leads and Collaborative partners disagree on how to resolve a reported issue
Monitor progress of testing activities
E2E Project Test Lead Responsibilities
Monitor progress of test scenarios
Report daily on progress through daily status calls
Facilitate testing and communication among testing team members
Make Functional Leads aware when their area has fallen behind on completing scenarios
Bring any perceived risks to the attention of PMO
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

State Street Corporation logo