Global Billing Operations - Billing Transformation Conversion _ Team Lead Global Billing Operations - Billing Transformation  …

State Street Corporation
in Bangalore, Karnataka, India
Permanent, Full time
Be the first to apply
State Street Corporation
in Bangalore, Karnataka, India
Permanent, Full time
Be the first to apply
State Street Corporation
Global Billing Operations - Billing Transformation Conversion _ Team Lead
Functional Job Title : Billing Transformation - Conversion - Senior Associate
Reports to : BTP Manager
Department/ Division : Controllership, Bangalore/Hyderabad

State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation. Global Billing Function is in the process of migrating to a new technology platform which will be used for all business units and regions.

Basic Purpose of Job:
The Conversion Specialist will be responsible for migrating clients from the legacy system to the new platform. They will perform the following functions:

  • Conversion exception analysis (Review the data conversion exceptions, research excpetions, update conversion rules, correct data exceptions
  • Reconcile, analyze and document root cause of data and calculation differences between the legacy and new pltform
  • Work across the project team with business and technology to analye and explain any issues
  • Develop procedures and checklists as required

The Conversion Specialist will work in a fast paced complex engagement model on a day-to-day basis. The individual will be directly responsible for the resolution of exceptions and conversion of customers to the new billing platform.

In addition to Business As Usual (BAU) responsibilities as described above, this role will also be involved in process re-engineering, standardization, and automation efforts.

Bachelor's/Master degree in relevant field of study or equivalent years of related work experience
Work Experiences:
Should have relevent experience of 2-4 years as a Senior Tester or Lead Tester performing UAT with overall experience of 06-10 years
Working knowledge of agile processes
Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external
Analytical, with strong problem-solving abilities and creative resolution skills
Self-motivated, with the ability to work on multiple projects in a fast-paced environment
Comfortable presenting and pitching new ideas to senior management teams in large settings
Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high volume, fast-paced environment
E2E Tester Responsibilities
Test / Retest all assigned scenarios
Determine if assigned scenarios pass or fail and record findings on the scenario tracker
Provide detailed description of scenarios that failed
Attend scheduled test sessions and, if needed, attend overflow sessions to complete all assigned scenarios
May suggest additional test scenario to be added to the Scenario tracking document
Communicate suggestions or concerns regarding testing with the functional test lead
Testers involved in multiple testing sessions should reach out to Functional Leads to find out which session to attend
E2E Functional Lead Responsibilities
Curate a comprehensive set of test scenarios
Accountable for the execution of test scenarios in their purview
Assign scenarios to appropriate tester(s)
Validate the integrity of the reported failed scenarios within their own functional area
If functional Lead determines that a scenario has failed AND it requires a change in configuration, the issue must then be logged to the Issue Tracker
Make sure that Testers understand the scenarios and how to perform them
Update and maintain Scenario List to ensure that the Result status of scenarios are up to date
Test / retest scenarios as needed
Partner with PMO and Collaborative to resolve disputes regarding resolutions
As needed, partner with Collaborative to learn to make needed Configuration updates
Attend daily status call as needed to report on testing progress
E2E Collaborative Solutions
Help Testers and Functional Leads understand how to perform test scenarios
Notify appropriate Functional Lead about progress of reported issues
Resolve configuration issues
Perform knowledge transfer to enable Functional Leads to make configuration changes
If Collaborative determines that an issue does not require a configuration change, inform Functional Lead ASAP and if needed pull in PMO team to resolve disputes
E2E Project Management Office (PMO) Responsibilities
Act as a mediator in cases where Functional Leads and Collaborative partners disagree on how to resolve a reported issue
Monitor progress of testing activities
E2E Project Test Lead Responsibilities
Monitor progress of test scenarios
Report daily on progress through daily status calls
Facilitate testing and communication among testing team members
Make Functional Leads aware when their area has fallen behind on completing scenarios
Bring any perceived risks to the attention of PMO

Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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