IT Interactive,Mgr IT Interactive,Mgr …

State Street Corporation
in Bangalore, Karnataka, India
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
in Bangalore, Karnataka, India
Permanent, Full time
Be the first to apply
Competitive
State Street Corporation
IT Interactive,Mgr
Information Classification: Limited Access
The Technical Support manager Role in Bangalore is a functional part of the Global Technical Support and Operations team within the SSGA IT that provides first class technical support to Sales, Marketing, Client reporting and product information business functions. As manager, you will have control and management oversight of a team of 7 or 8 Application development and Support team members aligned to the service delivery goals defined by the Global Technical Support manager and as growing based on business priorities. Within the Bangalore org structure, you and the team will continue to be part of the local IT management.
As a manager of this team, you will be accountable for the service delivery of your team towards the business expectations and performance priorities. You will lead from the front stakeholder management, team development, and lead with high levels of involvement and engagement the daily operations and communications.
Avg. Exp: 12 to 15 yrs. overall with 7 to 8 years as an IT manager.
Edu: (min) Master degree/ BE/B Tech - CS or equivalent
Skills and knowledge
• Proven track record of software / application development & support with experience and skills on J2EE, enterprise and Web technologies, database, and middleware, Networks, SDLC tools and processes.
• Strong experience with ITIL concepts - Incident, Problem, Change management.
• Website development OR maintenance experience. This covers a wide array of concepts - CMS platforms like AEM, CDN technology like Akamai, Network concepts that include Proxies, Load balancers (F5), webservers, app. servers, and protocols, VPN and cloud technologies.
• Web Security fundamentals like SSO, IP ranges, Attacks, Vulnerabilities and mitigation methods.
• Good understanding of Cloud concepts - SaaS, IaaS, PaaS; ability to integrate systems and connect on-prem and on the cloud apps would be nice.
• Excellent command over written, verbal communication with a flair for customer support and communication.
• Expert in Project, People, Program management having proven track record of team development and management, continuous delivery of tactical and strategic projects, and overall program management. Experience with waterfall or Agile methodologies and having a certification to back it up would be nice.
Roles and Responsibilities:
• Lead, develop, and retain the team ensuring service delivery for the defined business outcomes. Align self and team's performance priorities to larger goals and objectives.
Information Classification: Limited Access
• Provide engaging opportunities for the team and help their overall development. Help the team to be more visible and sought out.
• Lead with example how daily support is executed. A high personal involvement is expected so that the local and global team looks up to you as a capable leader amongst them.
• Manage the day-day team expectations of HR aspects of the team - resource management, leave and time off management, hiring, training, conflict management etc. Deliver feedback to team and make recommendations for promotions, pay rise, bonus etc.
• Partner with other managers and colleagues to achieve shared results and common objectives.
• Be willing to lead issue resolution, outages and incidents; improve monitoring. Contribute to issue and problem discussions and overhaul of monitoring using modern tools and techniques.
• Communicate proactively and frequently in as many forums and group discussions as possible; ask for and use constructive feedback to continuously improve. This is particularly important for your own career growth and success!
Ideal Candidate
He / She in this role should be an everyday learner, highly adaptable and flexible, a team player, hardworking and always available when the situation arises. A person should have a strong personal sense of growth and aspiration and working hard to achieve personal growth. He / She should lead execution and communication both by skills, examples and frequently be seen coming to the forefront taking risks, handling incidents, major outages, user issues etc. and accepting challenges and delivering outcomes
Company Overview

From technology and product innovation to corporate responsibility and community development, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people - strengthening markets, building communities and creating opportunities for growth.

We owe that longevity to the commitment, expertise and creativity of our employees. Our continued success depends on our ability to attract and develop the best talent in the industry. That's why we're keenly focused on employee development, corporate citizenship and inclusion.

For us, success comes in the mark we make as an organization - for the industry, our clients, our communities and each other.

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