Team Lead-Client Services Team Lead-Client Services …

State Street
in Bangalore, Karnataka, India
Permanent, Full time
Be the first to apply
Competitive
State Street
in Bangalore, Karnataka, India
Permanent, Full time
Be the first to apply
Competitive
State Street
Team Lead-Client Services
Knows to perform, Manage and plan resources ensuring delivery of outcomes are consistent, timely and accurate
•Maintain understanding of client SLA provisions and relevant KPIs to ensure delivery of the highest quality of client services
•Deliver highly valued services and solutions to clients to ensure quality services are consistently delivered and clients are offered State Street's full range of services as their needs and our services evolve
•Understand risks and make sure that appropriate, clearly defined controls are established and executed
•Supports environments for continuous team review and peer group collaboration to identify process improvement opportunities
•Execute oversight activities to ensure interdepartmental deliveries are monitored and risks highlighted and addressed
•Provide Subject Matter Expertise for new business on-boarding and other projects as required
•Effective messaging & communication
•Manages and oversees service delivery for operational and risk activities i.e. inquiry resolution, requests, reporting, custody, Accounting, administration activities, real time support, and monitor own and teams work
•Monitor and comply with changes to the 'risk' escalation chain including communicating amendments to staff where needed e.g. issues and suspicious transactions
•Meeting the deadlines and able to work in real pressure and able to extend if required
•Perform other client facing, onshore and offshore duties as required.
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