Infra Ops Tech Lead IND Infra Ops Tech Lead IND …

Ameriprise Financial, Inc.
in Gurgaon, Haryana, India
Permanent, Full time
Be the first to apply
Ameriprise Financial, Inc.
in Gurgaon, Haryana, India
Permanent, Full time
Be the first to apply
Infra Ops Tech Lead IND
Job Description

• Development & continuous enhancement of tools, utilities, reports & frameworks to assist production support, operational processes, re-engineering efforts etc.
• Work closely with Cloud Engineering to enable development of end to end automated platforms
• Automating the administration of Linux & Windows servers by: bare-metal provisioning, installation, software packaging, service configuration and integration with our monitoring platform.


• Perform moderately difficult and independent assignments in the troubleshooting, problem diagnosis, problem resolution and ongoing production/DevOps support for one or more technologies.
• Pro-actively monitor the stability and performance of various technologies within area of expertise and drive appropriate corrective action prior to an incident or problem occurring.
• Actively collaborate with fellow members of the team and contractors/vendors on bridge calls to prevent or resolve incidents/problems in an expeditious manner.
• Recommend, deploy and document strategies and solutions for problems/incidents based upon comprehensive and thoughtful analysis of business goals, objectives, requirements and existing technologies.
• Independently identify key issues, patterns and deviations during the analysis.
• Participate and provide input in the continual refinement of processes, policies and best practices to ensure the highest possible performance and availability of technologies.
• Create, maintain and update documentation including troubleshooting guides, procedure/support manuals, and communication plans.
• Continuously develop specialized knowledge and technical subject matter expertise by remaining apprised of Industry trends, the direction of emerging technologies, and their potential value to the business.
• Contribute towards development of operational reporting including daily health check reports, capacity/performance reports, and incident/problem reports.

Data Collection, Tracking & Analysis
• Use a variety of data collection techniques and systems to collect technology operations performance data.
• Analyze to draw accurate conclusions regarding performance, trends and issues (current and/or potential).
• Develop tools & utilities to enhance compliance- adherence with defined SLA/OLA's.
• Monitor consumption/usage metrics to understand trends to assist in the effective management of vendor partners (as applicable).
• Perform trend analysis to identify cause of performance and/or usage issues.

Continuous Improvement
• Work with application teams to determine the impact of application changes to the monitors configured for an application and determine if any changes or additions are required.
• Assist teams in identifying monitoring requirements and implementing the appropriate monitors to achieve the desired results.
• Use experience, expertise and data analysis to collaborate with manager and team members in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.

Required Qualifications

  • Degree in Computer Science, Engineering, or equivalent academic qualification.
  • 8-10 years of System Administration experience in supporting, engineering, developing & optimizing automation solutions for RHEL Platform, currently working as L3 team-member
  • Mandatory: 5+ years of SME-level expertise with RHEL Linux.
  • Mandatory: Polyglot scripting experience Python & Shell Scripting, i.e. bash
  • Preferred: 3+ years of experience in Configuration Management Tool, i.e. Ansible
  • Preferred: Should have solid skillset & experience developing solutions in AWS Cloud Environment, VMware & Hybrid Environments.
  • Preferred: Hands-on knowledge on AWS EC2, S3, VPC, CloudWatch, Cloudfront, Lambda and CloudFormation.
  • 3+ years of Git & Bitbucket and integration with Git development to operational workflow.
  • AWS DevOps/SysOps certification/knowledge would be an advantage
  • Proficient with Platform & Infrastructure Patching, Releases, Upgrades, Migration, Refresh, etc.
  • Should have fundamental exposure to IT environments governed by ITIL framework. Change, Incident (RCA) & Problem Management-related activities.
  • Windows Active Directory &/or LDAP knowledge is highly desirable
  • Detail oriented, self-starter, capable of working independently
  • Excellent written and verbal communication skills to document, design & present proposals.
  • Strong attention to detail and with ability to focus on quality and efficiency.
  • Ability to communicate and articulate technical information across various organizational levels
  • Highly innovative problem solver with strong analytical and customer service abilities required.
  • High reasoning aptitude and ability to quickly understand complex operating environments.
  • Strong thought leadership and motivation with the ability to work independently

Preferred Qualifications

  • Professional experience in administration, configuration & support of Red Hat Enterprise Linux 6.x & 7.x
  • Exposure to Microsoft PowerBI, Tableau or any data-manipulation tools is highly desirable
  • Expert in writing software packaging, and deploying into a fully automated environment
  • Exposure to Server QA, Server-Build: Design, Delivery & Asset Management
  • Solid understanding of monitoring tools and monitoring techniques with focus on problem determination and prevention.
  • Candidate should have decent understanding of storage layout (SAN/NAS) and configuration best practices from a server/client perspective.
  • Timings: 24 x 7
  • Cab Facility provided: Yes (Home Pickup & Drop)
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