Senior Salesforce Administrator Senior Salesforce Administrator …

Ameriprise Financial, Inc.
in Gurgaon, Haryana, India
Permanent, Full time
Be the first to apply
Competitive
Ameriprise Financial, Inc.
in Gurgaon, Haryana, India
Permanent, Full time
Be the first to apply
Competitive
Senior Salesforce Administrator
Job Description

- Develop and maintain the Salesforce and Salesforce.com platform to ensure continued delivery of innovative, high-quality solutions to meet business needs.
- Acting as the liaison between various internal groups, the SF Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platform.
- Experience working with Salesforce CRM platforms, customizations, and the ability to solve complex software problems.
- Creating customer workflows and maintaining user roles and security.
- Work with business partners to realize the full capability of CRM.

Responsibilities

• Provide day-to-day administration and support of Salesforce applications.
• Implementation and maintenance of Salesforce customizations including configuration, custom fields and objects, layouts, workflows process builder and validation rules.
• Configure page layouts, Reporting Snapshots, Roles & Profiles, Permission Sets, Custom Permissions, FLS and Sharing Rules
• Partner with Salesforce developers to solution when customization is needed.
• Research on current trends, features and functionality of Salesforce.com and provide recommendations when necessary to enhance efficiency and productivity
• Supervise and maintain the installation, configuration and support of the organization's customer relationship management (CRM) solution
• Create and maintain documentation on processes, policies, protocols, application configuration and help-related materials for users as applications are developed
• Manage and address production support issues.
• Deploy changes to production.

Required Qualifications

• 4-5 years of Salesforce.com admin experience.
• Salesforce Administrator Certification.
• Experience with Salesforce Lightning.
• Experience with declarative automation tools - Flow Builder, Process Builder, etc.
• Strong understanding of salesforce.com best practices and functionality.
• Experience with deployment and release management, including use of Salesforce DX.
• Expertise with data management, transformation, cleansing, and de-duplication.
• Demonstrated skill and expertise in working with cross functional teams. Excellent communication skills with the ability to collaborate with multiple stakeholders.

Preferred Qualifications

Certifications Preferred: Platform App Builder, Administrator 201
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