Functional Specialist - Team Lead
Purpose of the Job
The main function of the role is: Work in conjunction with individuals on the team as well as other Shared Services/COEs, outsource partners, Client Operations, other business units and external clients as needed to ensure seamless processing according to the fund's policies, to ensure NAV/yield accuracy and that all SLAs are met. Roles and Responsibilities
- Manage the day-to-day activities of a functional/oversight team by monitoring, reviewing and validating all daily activity to ensure accuracy and timeliness in calculations and processing, as well as adherence to controls, e.g. ensuring accurate g/l and/or balance for daily pricing
- Provide timely accurate management reporting and issue log maintenance, under moderate supervision
- Research and resolve exceptions and issues
- Escalate unresolved issues to management as required
- Reconcile and resolve discrepancies with other Shared Service teams, external clients and Client Operations as needed
- Ensure all inquiries are resolved in a timely and accurate manner and communicates effectively with client when necessary
- Ensure appropriate records of daily and monthly activities are kept
- Coordinate effective and timely flow of critical information to all relevant parties and follows up on administrative details within the department
- Oversee the adherence to Standard Operating Procedures
- Maintain knowledge of current alternative procedures and processes
- Assist with workflow management and technology enhancement, make suggestions to streamline operations
- Document any updates or changes to formal procedures, databases, etc.
- Participate in projects as well as prepare and verify information for those various projects/special requests as directed
- Train, develop and motivate new staff and complete performance appraisals
- Provide staffing recommendations by interviewing new personnel
- Coordinate and supervise work efforts when multiple Associates are needed to complete work
- Provide coaching and development opportunities to staff, participate in individual on-going training and development
- Has accountability and responsibility for completing and delivering PPRs on time
- Make effective recommendations to hire, discipline, control work and terminate employment
- Make effective recommendations for promotions, salary increases and bonuses.
- During the course of normal day to day operations, responsible for identifying any unusual or potentially suspicious transaction activity and must report and/or escalate in accordance with corporate policy and guidelines detailed in relevant operating procedures.
Perform duties of Associates if required, perform other duties as assigned.