Manager - Global Trade Services

  • Competitive
  • Hyderabad, Andhra Pradesh, India Hyderabad Andhra Pradesh IN
  • Permanent, Full time
  • Franklin Templeton Investments
  • 19 Apr 18 2018-04-19

At Franklin Templeton Investments, we are dedicated to delivering strong results and exceptional service to clients, team members and business partners. Over 9,000 employees working in 60 offices around the world are dedicated to servicing investment solutions for our clients in more than 150 countries. For over 65 years, our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.

What is the Manager – GTS Core Ops responsible for?
Global Trade Services (GTS) is part of the wider IAO group encompasses Corporate Actions, Pricing, Security Maintenance and other IAO teams.
This position managers the GTS Core Operations Groups by providing administrative direction, training and staff development, coordinating workflow, reviewing critical reports and technical procedures, and resolving complex asset reconciliation/broker maintenance problems.  Ensure the accuracy, technical quality and timeliness of asset reconciliation packages, trade settlement tracking and reporting, client routing processing, and broker and underwriter setups by following IO policies, procedures, internal controls and complying with rules and regulatory requirements.

  • Manage the daily workflow of the GTS Core Operations Groups to ensure timely and accurate processing of transactions, asset reconciliation and trade settlement.
  • Supervise a group with varying levels of experience and backgrounds.  Responsible for the training and development of assigned personnel.  Establish career plans with staff.
  • Plan and set departmental goals.  Assist manager in developing and improving procedures given the current systems utilized and new systems being developed.
  • Manage and participate in various projects in the department.  Identify project objectives, resources and barriers, and implement project strategies.  Ensure successful and timely completion of projects.
  • Business Continuity - provide direction and make decisions during unexpected events.  Assist in developing and maintaining business continuity procedures.
  • Strategic Planning - participate in meetings and develop a strategic business plan for the GTS Core Operations Groups and Investment Operations.
  • Crisis management – Ability to recommend and implement a plan of action to meet objective when the systems are down, system processes are not functioning or other uncertainties in the system environment.
  • Audit Coordination – Point of contact for audit inquiries, participate in meetings, and facilitate responses to requests from the auditors.


What are the ongoing responsibilities of Manager – GTS Core Ops?
Fails Management/Pre-match/P&S breaks

  • Supervises the daily settlement function by reviewing daily work, addressing and resolving technical and logistical issues as they occur, thereby ensuring the accuracy of the Trading systems, and technical quality and timeliness;
  • Ensures that settlements process is conducted in compliance with internal controls and regulatory requirements
  • Resolves and escalates settlement problems
  • Supervise daily work in accordance with department’s review checklists
  • Ensures that all daily work is performed within policy and procedural guidelines.

Trade Execution/Completion/Trade Messaging/BSI Support

  • Supervises the daily completion/execution function by reviewing daily work, addressing and resolving technical and logistical issues as they occur, thereby ensuring the accuracy of the Trading systems, and technical quality and timeliness;
  • Broker maintenance in compliance with internal controls and regulatory requirements;
  • Resolves and escalates execution/completion problems
  • Supervise daily work in accordance with department’s review checklists
  • Ensures that all daily work is performed within policy and procedural guidelines.

Process improvement

  • Leads and participates in various projects in the department; Identifies project objective, resources and barriers, and implements project strategies; Ensures successful and timely completion of projects.
  • Evaluates and offers suggestions for improvement to workflows, departmental policies and procedures.
  • Works to enhance Straight Through Processing for all functions performed
  • Leads testing of new systems/functions
  • Drives for solutions by constantly looking at reducing risk and streamlining processes

Staff development

  • Leads training of staff on GTS policies and processes
  • Conducts staff appraisals and identifies development paths
  • Motivates and challenges staff
  • Conducts annual performance evaluations


Risk Management

  • Manage risk and prioritize the workload effectively
  • Escalation of potential issues at earliest possible opportunity
  • Highlight issues and report root cause and trends to management
  • Coordinate audit reviews, responding timely and thoroughly 


What ideal qualifications, skills & experience would help someone to be successful?


  • Bachelor’s degree in business or related major or equivalent experience is required for this position.
  • Graduate level finance or business courses will be viewed favorably.
  •  Professional qualification/certification in finance, accounting or management highly preferred
  • Five to Seven years of investment industry experience required
  • Three  years of supervisory and/or leadership minimum experience required



  • Strong analytical and organizational skills with the ability to work in a fast-paced environment
  • Timeliness and ability to adapt with wider changes in the market
  •  Excellent command of English both spoken and written
  •  Proficient in MS Office applications
  • Excellent verbal and written communication skills
  • Effective interpersonal and people-management skills
  •  Effective leadership skills



  • Ability to analyze problems and determine and/or recommend resolutions.
  • Solves problems of difficult scope and high complexity



  • Manages the daily workflow of a functional group.



  • Some travel may be required for cross-training purposes and business continuity events


What makes Franklin Templeton Investments unique?
In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.
Highlights of our benefits include:

  •  Professional development growth opportunities through in-house classes and over 150 Web-based training courses
  • An educational assistance program to financially help employees seeking continuing education
  • Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
  • Life insurance for protection of employees’ families 
  • Personal accident insurance for protection of employees and their families
  • Personal loan assistance
  • Employee Stock Investment Plan (ESIP)
  • Onsite fitness center, recreation center, and cafeteria 
  • Cricket grounds and gymnasium
  • Library
  • Health Center with doctor availability
  • HDFC ATM on the campus

Franklin Templeton Investments is an Equal Opportunity Employer. We invite you to visit us at to learn more about our company and ourcareer opportunities.