Job Description

Vice President - Company Secretarial

Hyderabad

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Fund Administration is Citco's core business, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Company Secretarial team, you will be working with some of the industry's most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Your Role:

Strategic client stewardship -

• Managing strategic relationships with major clients assigned to India
• Working closely with the SVP on establishing standards in client management and quality of deliverables
• Overseeing service delivery and quality assurance for client portfolios
• Leading client communications and issue resolution at senior level
• Managing complex client projects and service implementations

Portfolio oversight - supervise the day-to-day management of client portfolios, monitor performance metrics, and coordinate with back-office teams to deliver accurate reporting and compliance. Connecting with the EU teams and identifying areas of improvements and proactively working towards implementing those in India for all the clients across locations as the need may be.

Team leadership - manage a cross-functional team (client service, operations, compliance), set clear performance targets, and foster a culture of continuous improvement and client focus. Participate in knowledge transfer activities and ensure smooth and seamless transition to India offices. Coordinate and oversee staffing, hiring, training and development of staff.

Issue resolution & escalation - act as the senior point of contact for complex client issues, driving timely resolution and maintaining client satisfaction.

Governance & risk management - ensure all client activities comply with internal policies, regulatory requirements, and industry best practices, reporting any risks to senior management. Establish control procedures to minimize the occurrence of errors and follow the escalation matrix to ensure that all issues are reported in timely manner. Facilitate a culture of innovation and process improvements

Reporting & analytics - prepare executive-level reports on portfolio performance, client health, and operational metrics for the leadership team. Ensure services are delivered in accordance with KPIs and service level agreements

About You:

• You are a Company Secretary (must) or a Chartered Accountant and may have a degree in Law (preferred) with at least 14-16 years of experience in the field of client handling and management
• You should have experience in client portfolio management and preferably working in similar industry
• You have team handling experience and overviewed their deliverables and processes
• You are fluent in English (written and spoken).
• You are flexible, proactive and attentive to details team player with excellent communication skills.

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