
Senior Manager - Operations
Metlife Noida, India
Senior Manager - Operations
Metlife Noida, India
Senior Manager - Operations
Description and Requirements
Key Responsibilities-
- Drive end-to-end coordination of reinsurance playbook execution across global regions & functions, driving communications, managing timelines, performing reviews of completed templates, ensuring readiness for stakeholder signoffs & tracking timely completion of leadership approvals while escalating risks to timelines or quality
- Coordinate execution of deep dive contract reviews, including scheduling & facilitating kickoff meetings, status updates & executive presentations; driving completion of deliverables by Cross-functional SMEs (e.g., contract review template and presentation); tracking progress; following up on delays & escalating risks to ensure timely & high-quality execution
- Manage the complete lifecycle of observations identified through playbooks & deep dive reviews, maintaining centralized tracking, ensuring clear ownership & status , monitoring remediation progress, following up with stakeholders & assessing the adequacy of supporting documentation prior to closure in accordance with governance standards
- Oversee the reinsurance change notification process, reviewing form submissions for completeness & quality, following up on inconsistencies, tracking completion timelines, stakeholder signoffs & escalating delays or issues.
- Support audit & other requests governance processes, including, gathering documentation & ensuring timely, accurate & complete responses
- Develop & maintain governance documentation, process descriptions, process maps & metrics tracking
- Contribute to continuous improvement & automation of governance processes, leveraging tools such as Power Apps, Power Automate, Power BI to enhance efficiency, scalability & data transparency
- Support preparation of leadership materials & executive reporting, metrics & summarizing status
- Support ad hoc governance initiatives & strategic priorities, data gathering, analysis & coordination as directed by the AVP
Education-
- Bachelor's degree in business, Finance, Accounting, or a related field required
Experience-
- 10 years of experience in reinsurance, insurance, or financial services
- Experience managing deliverables across complex, multi-stakeholder initiatives with tight deadlines
Technical Skills-
- Strong proficiency in MS Office.
- Familiarity with automation and analytics tools strongly preferred, including Power Apps, Power Automate, Power BI
- Ability to work with structured and unstructured data and support reporting needs
- Proven ability to independently lead and coordinate cross-functional working groups across multiple departments and levels
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World's 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We're looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Job ID 21281
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