Sr. System Analyst - ServiceNow Sr. System Analyst - ServiceNow …

Ameriprise Financial, Inc.
in Noida, Uttar Pradesh, India
Permanent, Full time
Be the first to apply
Competitive
Ameriprise Financial, Inc.
in Noida, Uttar Pradesh, India
Permanent, Full time
Be the first to apply
Competitive
Sr. System Analyst - ServiceNow
Job Description

- Managing Service now day to day admin activities
- Moving update sets.
- Cloning SNOW instances.
- Batching update sets
- Managing Service Now Upgrades and keeping everyone in the team notified
- Performing QA Testing
- Preparing Service Now Test cases.
- Manging MID Servers
- Attending P1 Issues and being available for the bridges
- Being able to handle some Tier 1 issues.

Responsibilities

• Participate in Agile development methodologies
• Support & maintain applications by proactively resolving issues and enhance application stability
• Assist with product roadmap & business capabilities that align with the application
• Continuously monitor application performance and vendor recommended patches & upgrades
• Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations
• Partner with the business on exploring new opportunities to add value using technology
• Experience on ITIL Process consulting and/or implementation
• Define and implement differentiators for ServiceNow QA and support projects
• Experience on following ServiceNow modules - Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
• Experience on QA and testing.
• Experience on basic Java scripting
• Experience on building test cases on Test Management module in Service Now
• Experience in handling service now incident and request queue.
• Experience in clone & deployment in ServiceNow
• Experience in documentation and review activities
• Experience in complex data migration
• Experience in conducting trainings on ServiceNow

Required Qualifications

• Bachelor's degree or equivalent work experience with 6+ years of experience as an application engineer
• 4+ years of ServiceNow QA, configuration and administration experience in an enterprise environment
• Hands-on QA and deployment experience with the ServiceNow platform.
• ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
• SNOW administration experience.
• ServiceNow Certified Application Admin

Preferred Qualifications

Certifications Preferred: ITIL Foundations, ServiceNow Administration and development
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