Claims Intake Specialist

Department: Administration

Employment Type: Permanent - Full Time

Location: Pune

Reporting To: Nisha Kobell

Description

The Claim Intake Specialist is responsible for accurately processing new claim submissions, verifying essential policy and coverage information, and supporting the claims department through timely and organized administrative work. This role requires strong attention to detail, effective communication skills, and the ability to efficiently manage a high volume of administrative work. This role ensures that all new losses are entered correctly into the claims management system and that claim files are prepared with complete, accurate information to enable efficient claims handling.

Key Responsibilities

1. New Claim Intake & Data Entry

• Accurately enter all new claims received via email into the claims management system.
• Monitor the company inbox to ensure all incoming claims are promptly reviewed and processed.
• Set up new claim files with complete and accurate data, ensuring all required fields are updated.

2. Coverage & Policy Verification

• Review and interpret claim correspondence and relevant policy information to ensure proper claim setup.
• Research and verify coverage using various claim systems and policy feeds.

3. Claim File Preparation

• Receive and review new loss information to confirm completeness and accuracy.
• Generate and prepare initial acknowledgement letters for insureds and claimants.

4. Communication & Coordination

• Communicate effectively with internal administrative staff via email, phone, and Microsoft Teams to support workflow efficiency and timely follow-up

Skills, Knowledge and Expertise

• Strong attention to detail and accuracy in data entry.
• Ability to interpret written correspondence and policy information.
• Proficiency with claims management systems and related platforms.
• Effective communication and organizational skills.
• Strong customer service orientation and problem-solving ability.
• Ability to manage multiple tasks in a fast-paced environment.