Job Description

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 80 offices worldwide. With more than $1 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients' needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Fund Administration and Custody are Citco's core business within the Fund of Funds Operations, and our alternative asset and accounting service is one of the industry's most respected. Our continuous investment in learning and technology solutions means our people are equipped to deliver a seamless client experience.

As a core member of our Custody Services team, you will be working with some of the industry's most accomplished professionals to deliver award-winning services for complex fund structures that our clients can depend upon.

Responsibilities

Your Role:

• You will oversee client service delivery and monitor service provision to agree standards for key clients.
• You will formulate and implement key client service program.
• You will liaise internally with key operational areas to ensure awareness by all of key client requirements.
• You will visit clients on periodic basis to evaluate service quality and identify client priorities.
• Represent Custody in new business pitches, mandate meetings, and client presentations.
• Review and support new client mandates, including RFP analysis, response completion, and custody-specific input.
• Perform FTE and resource forecasting to support new client onboarding and business growth initiatives.
• You will assist in the resolution of complex client issues.
• You will run Escalation and Complaints Management within the team and within the department.
• You will manage, train, and assist assigned Senior Account Managers in the successful running of their teams.
• You will participate in the review of department procedures and policies and supervision of Senior Account Managers to ensure adherence to these procedures.
• You will participate in client conference calls.
• You will liaise with clients re reporting requirements and deadlines, ensuring delivery in an accurate and timely manner.
• You will manage continuous risk assessment of current and potential new funds under administration.
• You will identify issues/concerns and recommend company wide solutions for any/all high risk projects.
• You will be responsible for Operational Risk - Monthly reporting on status reports and key development issues.
• You will be responsible for project work - proactive approach to industry and regulatory changes and the development and promotion within Citco Custody Limited.
• You will be participating in and leading projects that may be defined from time to time in connection with the continuing expansion and evolution of the business.

Qualifications

About You:

• You will have a Bachelor or master level degree in accounting, finance, economics or professional accounting designation (ACA, CIMA, ACCA).
• You have 10 years+ experience in Financial Services, preferably with exposure to Product Control, Operations, Custody or Fund Accounting environments.
• You have formal 5-7 years' experience in a leadership capacity managing people.
• You have strong technical knowledge of Hedge Fund Accounting, Investor Relations and Custody.
• You have a good understanding of Financial Markets / Fund Services Business
• You have exposure to systems implementations and work flow process initiatives
• You have the ability to adapt to change.
• You are a Proven Manager.
• You have strong risk knowledge.

Our Benefits

Your well being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation's evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.