Support Specialist

  • EUR260 - EUR330 per day
  • Dublin, Leinster, Ireland Dublin Leinster IE
  • Contract, Full time
  • DBFS
  • 05 Mar 18 2018-03-05

Support Specialist. My Client, a consultancy based in Dublin is looking to fill 4 roles of 2 different levels. Paying from €260 up to €330.

Support Specialist.

Key activities - Level 1 Resources

  • Monitoring of alerts
  • Basic troubleshooting and triaging of incidents
  • Execute simple network service requests
  • Maintain documentation and update periodically
  • Escalate and communicate as per standard operating procedures
  • Create Reports of network performance

Key activities - Level 2 Resources

  • Incident management - Trouble shoot and resolve network incidents
  • Raise ticket with product vendors and coordinate to resolve issues
  • Perform periodic configuration backup and restore as per policy
  • Execution of iOS Upgrades, security patches and bug fixes
  • Perform activities related to change management (e.g. creating change requests, prepare for change create scripts, configuration files etc.), following change process and procedures.
  • Maintain network asset information and update network topology diagrams periodically


  • Monitoring of alerts and troubleshooting alarms
  • Work on incident tickets and resolve them
  • Work on change tickets and execute them during change window
  • Participate in review meetings to discuss and provide recommendations for service improvement
  • Report on availability and performance of network and network devices
  • Prepare shift handover notes for any pending issues
  • Prepare daily/activity report
  • Work on activities/projects as directed by the client manager