Technology Department overview
In a digital, fast changing world, will you help differentiate us from the competition?
It's a technological world - our clients want to engage with us using creative websites, great apps and through a first class customer service team, all supported by best in class technology solutions that keep their data secure. We pride ourselves on being a technology-powered organisation where technology is at the heart of everything we do. Our teams are focussed and nimble to react quickly to changing market conditions. We embrace a "start-up" approach, supported by a large, global organisation that nurtures great talent. We value a diverse workforce that drives different opinions and great ideas, leading to innovation, creativity and measured risk taking.
If you are passionate about delivering change in a technological world, look to Fidelity.
Desktop Services is a customer facing team, the primary goal is to deliver a high level of service aligned to business requirements and achieve a high level of customer satisfaction.
The team provide an important interface into the user base and other Technology teams, providing services around the following technologies - desktop (Windows and Mac), fixed and mobile telephony, basic network, video conferencing and MFP printing. A key growth area is the support of BYO and mobile device access to corporate environments.
The individual teams respond to faults (from minor individual issues to high severity incidents) raised by customers via a centralised service desk, undertake all new installations and moves of IT equipment and also resource a wide range of tasks as part of infrastructure projects. Recent developments have enhanced and developed the face-to-face support of business users in centralised, open technology "hubs" where the Desktop Services team welcome users to drop in and seek assistance.
Purpose of your role
The Technical Specialist - is part of an IT team that provide support to local end users. This will include BAU desktop support, assisting in project roll-outs - Windows 10 and O365, supporting critical finance applications, taking ownership of incidents, and seeing them through to resolution in a timely manner.
Your Skills & Experience
Great minds, better together.
Fidelity International is an equal opportunities employer and is commited to a policy of treating all its employees and job applications equally.