Unified Comms and AV Engineer Unified Comms and AV Engineer …

Paddy Power Betfair
in Dublin, Leinster, Ireland
Permanent, Full time
Be the first to apply
Competitive
Paddy Power Betfair
in Dublin, Leinster, Ireland
Permanent, Full time
Be the first to apply
Competitive
Unified Comms and AV Engineer
The Unified Comms & AV Engineer is an individual who will select, deploy, and maintain our Comms and AV systems. The role is hands on in managing our Comms & AV systems and set up the policies for our wider user group.

This role can be based at all our offices and might require travel to all other offices locations.

Accountabilities:

  • Providing proactive technical support for all our Comms & AV systems
  • Ensuring services are highly available and secure by proactively conducting performance analysis, monitoring, capacity planning, security enforcement and disaster recovery
  • Working to a high standard of service management, with an emphasis on customer service, documentation & availability
  • Proactively maintaining the infrastructure to prevent failures/issues and improve performance, availability and resilience.
  • Liaising closely with other groups to ensure smooth transition into support for new services
  • Support team members and mentor junior team members across all technologies
  • Capable of providing 24×7 on-call support as appropriate to role.

Key Strengths:

  • A good understanding of Skype for Business
  • A good understanding of the Cisco VC infrastructure - Codian, Movi, VCS, TMS, VCSE
  • Cisco VC Endpoints support
  • Digital signage (e.g Cabletime / Mediastar / Exterity)
  • Experience in supporting Video and Audio conferencing systems
  • Experiencing with conference rooms setups and displays as well as video walls
  • Keen and active interest in technology trends and the impact of new/disruptive technologies, determining how best to exploit these to the advantage of PPB
  • Understand the major vendor relationships and licencing implications

Unified Comms & AV Engineer:

  • Expert understanding of relevant industry technologies
  • Subject matter expert on one or more systems: Cisco AV and Skype for Business
  • Advises on selection of new products, hardware or services.
  • Technical design authority for at least one system
  • Owns technical roadmaps and reviews plans
  • Reviews, writes and applies standards and processes rigorously, and suggests improvements.
  • Restores service during complex unplanned outages.
  • Initiates and completes root cause analysis on highly complex incidents.
  • Operates automated tools/scripts to complete tasks, writes new such tools to automate further tasks, and encourages wider adoption of automated techniques.
  • Contributes towards the creation of own career development plan
  • Inputs to technical roadmaps for team

Competencies:

  • Excellent verbal communication and interpersonal skills
  • Ability to prioritise own workload and work to exacting deadlines
  • Flexibility and adaptable in their approach to customer and business needs
  • Taking ownership of issues through to resolution demonstrating a positive, can do, proactive approach to issue resolution
  • Desire to learn about new products and keep abreast of new product developments

Unified Comms & AV Engineer:

  • Identifies opportunities for efficiency within team
  • Champions and promotes technology & operational excellence throughout the team
  • Requires no task supervision.
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