Compliance Business Support Manager Compliance Business Support Manager …

Canada Life Limited
in Douglas, Isle of Man, Isle of Man
Permanent, Full time
Last application, 01 May 20
Canada Life Limited
in Douglas, Isle of Man, Isle of Man
Permanent, Full time
Last application, 01 May 20
Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

What we’re building 

We now need a Compliance Business Support Manager to support the transformation and the future growth of the business within the Compliance function. The Compliance Function (part of the 2nd Line of Defence) will be responsible for overseeing and monitoring the activities of the 1st Line of Defence, and providing consistent and technically accurate regulatory advice to the Business. The function will also be responsible for effectively balancing delivery of strong regulatory compliance along with sound commercial implementation.

Job summary

Acting as a partner to the CLUK Wealth Management offshore business (CLI / CLII) to deliver risk based, business and customer focussed support that delivers pragmatic, consistent and technically accurate regulatory advice and oversight, balancing the delivery of strong regulatory compliance with commercial implementation. Fulfil the role of the Local Compliance Officer, Money Laundering Reporting Officer and Data Protection Officer for CLI and CLII, liaising with the Compliance Technical team as and when required.  Act as deputy for the Head of Compliance Business Support (HOCBS) on specified topics as required.

What you’ll do

  • Provide high quality conduct and compliance advice to support the company’s business as usual and project related activities ensuring regulatory risks and issues are managed appropriately in accordance with the agreed risk appetites. Working with the Compliance Technical team, support the business in the implementation of regulatory change through to delivery by providing subject matter compliance expertise.
  • Engage with the Senior Management, lead the dedicated Business Unit Compliance resources and facilitate the relationship between Lines 1 and 2. Provide oversight of regulatory risk within their business areas, highlighting risks and issues and ensuring these are managed appropriately. Manage the day to day interaction with the dedicated Business Unit Compliance resources ensuring that their activities and outputs are aligned to the Business Unit Compliance Officer (BUCO) Standard.
  • Maintain and further embed the Conduct Risk Framework, particularly the Conduct Risk Policy, Standard and associated MI & Reporting, acting as subject matter expert. Work with the business and dedicated Business Unit Compliance resources to ensure new and emerging conduct risks are identified and appropriate mitigations are implemented. Ensure that customer impacts are considered in key decision making processes.
  • Provide Compliance oversight or sign off on relevant product, customer or distributor related materials. Working with the Compliance Technical team support the business on managing and resolving complaints that are complicated in nature or require specific compliance advice.
  • Compile and present insightful and regular reporting on Conduct and regulatory risks, issues and developments to executive management, management committees, the CLI and CLII Boards and committees of the Boards as required.
  • Support the HOCBS in the maintenance of the Conduct Risk and Conflicts of Interest Operating Policies and supporting Standards ensuring they continue to reflect new and changing regulatory requirements, as well as reflecting any changes to products, services or corporate structures. Work with the business and dedicated Business Unit Compliance resources to ensure the ongoing compliance with the Policies and Standards by providing advice and guidance as required. Review and challenge the Policy gap analysis completed by the business as part of the Policy Attestation processes and monitor progress of any agreed remediation activity to completion.
  • Develop and maintain staff training material in respect of Conduct Risk, Conflicts of Interest, Code of Conduct, Conduct Rules and any new or changing regulatory requirements.
  • Engage in cross functional working with other business areas to ensure a collaborative, risk based approach and outcome that makes best use of the company’s resources and facilitates a regular exchange of information on key issues and changes affecting the business.
  • Develop and maintain interpersonal skills and knowledge of business products & services and processes as well as compliance technical knowledge in respect of the FSA International Standards and any other key regulatory requirements. Oversee and lead the dedicated Business Unit Compliance resources to further develop and expand their skills and knowledge through coaching and guidance on technical matters through internal and external training as appropriate.

Who you are

  • Ability to develop and maintain effective working relationships with colleagues, business unit leadership teams and other governance functions.
  • Strong influencing and stakeholder management skills up to and including senior / executive management level.
  • Ability to present advice in a clear, timely and focused way.
  • Extensive experience and understanding of the Wealth Management Savings & Investments and Individual Protection sector / products.
  • Detailed working knowledge of offshore regulatory frameworks and requirements, particularly the FSA International Standards relating to the respective Wealth Management and Savings & Investments and Individual Protection sector / products. Demonstrable subject matter expertise on Conduct Risk.
  • Ability to interpret the intended outcomes of regulatory rules, principles and guidance and drive pragmatic solutions and change balancing regulatory requirements, cost/benefit, customer impact with business needs.
  • Good communication skills including oral communication skills that can adapt to the audience and influencing skills that are effective up to and including Senior Management / Executive level.
  • Ability to take a risk based approach to organising workloads for self to meet demanding and often changing priorities, ensuring that key deadlines are met.
  • Excellent analytical and report writing skills.


  • Degree level qualification or recognised industry / professional qualification – Desirable

What you’ll like about working here

As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You’ll also receive the support you need with your personal and professional development.

Our focus is to have an engaged, committed and motivated work force, operating in a high performing and collaborative culture. We want to create an organisation that offers opportunities for all our people to develop their skills and talent, and build rewarding careers with us.

Diversity and inclusion

Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences.