Infrastructure Support Professional

  • Competitive
  • Tokyo, Tokyo-to, Japan
  • Permanent, Full time
  • Morgan McKinley - Tokyo
  • 16 Oct 18

Infrastructure Support Professional

A small, global financial services firm is seeking an experienced finance IT professional to join their regional team.


  • Provide top-class level 1 and 2 support across desktops and applications to users based in Japan and overseas when required.
  • Assist regional and global teams with project delivery, for example in migrations and hardware/software changes.
  • Work closely with the regional manager to ensure BCP plans are in place and the Japan office can be prepared for disaster.
  • Ensure the Japan office adheres to global security policy and work closely with the regional security team to mitigate risks.
  • Work on documentation for all elements of infra and support, and make sure documentation is up to date for future knowledge transfer/growth.

Required skills
  • Excellent knowledge and skills in Windows desktop support will be required along with some knowledge of server administration.
  • Experience working with telephony systems, mobile and VOIP and LAN technologies, and also solid vendor management skills.
  • Bilingual skills are key in this role, you must be comfortable supporting staff who may not have strong English skills.

Preferred skills
  • Knowledge of financial services would be a huge plus, candidates with experience working in a large global bank or similar will be given preference.
  • Experience rolling out projects with guidance from global counterparts would be beneficial.

Personal Attributes
  • Open and approachable, able to work with end users and take any problems thrown at you.
  • Considerate and measured - able to step back from the situation and assess the best course of action.

About our client

Foreign financial services company with presence in over 10 countries

Morgan McKinley Asia Pac is acting as an Employment Agency in relation to this vacancy.