Technical Support Lead

  • competitive
  • Tokyo, Tokyo-to, Japan
  • Permanent, Full time
  • Huxley APAC
  • 18 Feb 19

In the role of Technical Support Lead, you will be responsible for a small team performing technical requests and providing incident resolution. As a Technical Support Lead your responsibilities will include: * Managing a small team * Communicating with senior management during critical incidents * Producing management information * Presenting weekly and monthly to leadership * Providing Tier 3 Support

This company is a leader globally and in Japan.

We have a great client who is looking for a Technical Support Manager. If you have experience working in a Helpdesk role and have a passion for managing and working in teams, this could be perfect for you. This is a great opportunity to work for a large and growing company that provides a great career path with lots of room for growth.

In the role of Technical Support Lead, you will be responsible for a small team performing technical requests and providing incident resolution.

As a Technical Support Lead your responsibilities will include:

  • Managing a small team
  • Communicating with senior management during critical incidents
  • Producing management information
  • Presenting weekly and monthly to leadership
  • Providing Tier 3 Support

Skills:

  • Experience in Helpdesk support
  • Management experience
  • Providing technical support in infrastructure systems
  • Fluent Japanese and business level of English
  • Ability to multi-task and work under pressure

To find out more about Huxley, please visit www.apac.huxley.com/en

Huxleyについてもっと詳しく知りたい方はこちらへ→ www.apac.huxley.com/ja