- Permanent, Full time
- DO Recruitment Advisors
- 18 Jun 18
Client Services - Transfer Agency Services (M/F)
- Ettlebruk, Diekirch, Luxembourg
- Full time
This is a fantastic opportunity for a Client Services profile with experience in Transfer Agency/Investor Services
Client Services Officer - Transfer Agency Services (M/F)
Managed by the Senior Manager - Client and Investor Servicing, you will be responsible for the processing of the daily work on a timely basis in accordance with the relevant Prospectus/Operating Memorandum/Service Level Agreement and relevant internal procedures and Group policies.
You will be required to apply professional levels of communication with external parties such as Clients, Fund Managers, Distributors etc. and to apply a proper standards of conduct.
·Administration, investigation and resolution of Client / Distributor / Investor queries
·Maintain reputation of the company by ensuring a timely and accurate answers to queries
·Maintain or increase where appropriate, Client focus and satisfaction by prompt follow-up and pro-active approach
·Ensure adequate treatment of Client complaints and reporting to the relevant departments involved in the process
·Prevent possible fraudulent activities from external parties through the execution of relevant checks
The Candidate Profile:
·At least 3 years' working experience in Investor Services or similar position, including client contact
·Bachelor's degree or equivalent professional qualification, preferably in Business or Economics.
·Fluency in English, both written and spoken; other languages a definite advantage.
·Good communication skills with Clients of all levels - over the telephone and in writing
·Ability to work to tight deadlines under pressure, while maintaining close attention to detail
·Good experience of office software
·Ability to work within time constraints
Our client is a prestigious international bank
At the final stages of the recruitment process, some of our clients ask the successful candidate to provide supporting documentation such as, for example, copies of diplomas or proof of previous jobs, and a standard criminal record check might also be requested.