{"description": " Description du poste

Type de m\u00e9tier

Types de m\u00e9tiers Cr\u00e9dit Agricole S.A. - IT, Digital et Data

Intitul\u00e9 du poste

CDI - IT Support Manager - Fund Channel H/F

Type de contrat

CDI

Date pr\u00e9vue de prise de fonction

01/05/2026

Poste avec management

Non

Missions

Amundi Luxembourg is recruiting for its Fund Channel Luxembourg subsidiary.

About Fund Channel

By joining Fund Channel, you become part of a leading organisation in the financial sector. Fund Channel is a B2B fund distribution platform, jointly owned by Amundi and CACEIS. Based in Luxembourg, it operates across Europe and Asia.

Since 2005, Fund Channel has provided innovative services to facilitate fund distribution, increase transparency, and streamline processes for asset managers and fund distributors. It was awarded \"Best European Distribution Platform\" by Platforum for four consecutive years (2022-2025).

The recent launch of Fund Channel Liquidity gives treasurers direct access to a wide range of money market funds, reinforcing the platform's position as a leading solution in Europe.

We build strong, human relationships with our clients, partners and regulators. Together, we make fund distribution easier. \"

ROLE

Fund Channel is seeking an experienced IT Support Manager Manager to lead and develop our Support function for Fund Channel applications.

You will be the single point of contact for critical incidents, own incident management and application monitoring, industrialize run procedures, and drive continuous improvements to meet client SLAs and operational governance standards.

• Lead day-to-day Support/RUN operations and manage the Support team (recruitment, training, performance).
• Act as single point of contact for critical incidents; manage escalations and post-mortems.
• Analyze the quality of services provided to users (clients and internal users)
• Manage, track and report incidents, SLAs and operational KPIs.
• Design, enforce and industrialize support procedures, runbooks and playbooks.
• Maintain and evolve application monitoring and dashboards aligned with client SLAs.
• Implement reporting tools and analyze service quality to drive improvements.
• Prioritize automations and optimizations based on impact and ROI; ensure corrective actions are tracked to completion.
• Communicate effectively with internal stakeholders and clients during incidents and change activities.

Localisation du poste

Zone g\u00e9ographique

Europe, Luxembourg

Ville

Luxembourg

Crit\u00e8res candidat

Niveau d'\u00e9tudes minimum

Bac + 5 / M2 et plus

Formation / Sp\u00e9cialisation

• Master's degree (Bac+5 / M2)
• Minimum 5 years' experience managing IT teams.
• Proven experience in the fund industry; experience with trailer fees is a strong plus.
• Demonstrated experience responding RFPs and delivering client presentations.
• Strong incident management, monitoring and process-improvement background.
• Experience with monitoring platforms, ticketing systems and runbook automation tools.
• Previous exposure to dealing and liquidity solution environments.

Niveau d'exp\u00e9rience minimum

6 - 10 ans

Comp\u00e9tences recherch\u00e9es

• Organized, autonomous and detail-oriented.
• Excellent communicator with strong interpersonal skills.
• Calm under pressure, patient and resilient.
• Analytical thinker with a process-driven mindset and strong prioritization skills.
• Team player able to coordinate cross-functional stakeholders.
• fluent in english
• AI proficiency as a driver of continuous improvement.

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