DO Recruitment Advisors
in Luxembourg, Luxembourg, Luxembourg
Permanent, Full time
Last application, 20 Feb 20
Market related
DO Recruitment Advisors
in Luxembourg, Luxembourg, Luxembourg
Permanent, Full time
Last application, 20 Feb 20
Market related
DO Recruitment Advisors
The Client Services Analyst will be the main point of operational contact for Transfer Agency queries at all levels, managing all the financial Intermediary relationships within Bank.




Be the main point of operational contact for all levels of assigned Financial Intermediary relationships. Support Financial Intermediary needs on a daily basis, including any changes to service environment;

Be responsible for the timely resolution of all operational inquiries coming from assigned relationships;

Assist in the development of efficient interfaces with Financial Intermediary in all regards. Specifically ensure that transaction delivery, transaction confirmations, service fee delivery, commission delivery, dividend distribution, Service Fee invoicing / reconciliation and related statement distribution as well as statement delivery occurs in a manner that meets Financial Intermediary's expectations, while remaining efficient for the company; 

Oversee or manage projects to meet this objective;Assist with all external communication to Financial Intermediaries; including operations announcements, inquiry responses and contact lists;Manage exposure items; including aged trades, unapplied wires, trade rejects, fund threshold breaches, and 'bounced' items; 

Identify areas of operational concern and promptly escalate to the management;Continually identify the needs of Sales and Marketing and Financial Intermediaries. Anticipate and be an advocate for Financial Intermediary needs. Initiate process improvements accordingly;

Provide relevant information with regard to Financial Intermediaries and investors as well as team concerns for incorporation into monthly Key Performance Indicators called Monthly Management Awareness Report ("MAR");

Assist with the gathering of transaction data in support of short-term trading surveillance and OFAC monitoring;

Assist with the integration of new Financial Intermediaries into the service environment. This requires an understanding of the terms of any agreements and developing and managing processes that meet those terms, including AML/KYC, FATCA and CRS requirements;

Maintenance of Financial Intermediaries static data records require the Client Service Analyst to take actively part in the Static Data Integrity process, execute and follow-up upon receipt of various instructions from internal and/or external stakeholders;

Any other duties as assigned by the management;This position is not responsible for supervising other employees. However, from time to time employees may be given the responsibility of supervising the distribution of work among fellow team members.



  • The candidate should have strong relationship skills, organizational skills and strong knowledge of mutual fund operations;
  • A Client Service Analyst should demonstrate the right balance between being empathetic towards clients' and feasibility in view of regulatory and resource driven requirements. Working with clients and resolving their problems should undergo with the certain degree of pleasure;
  • The position requires excellent verbal and written communication skills in English. Any other European languages such as German and French, Spanish or Italian are an asset;
  • The position requires an individual that is highly focused on how changes in the business environment may impact the company's Financial Intermediaries and investors and have the ability to expeditiously meet their needs;
  • Knowledge of regulations applicable to the Transfer Agency business, as well as general AML/KYC requirements;Understanding of FATCA and CRS concepts;
  • Technical understanding is required in view of administrative tasks that evenly belong to the day to day role of a Client Service Analyst;
  • The candidate must be able to work autonomously but with a distinct team spirit.



Our client is an Asset Management Company distributing their funds globally.


At the final stages of the recruitment process, some of our clients ask the successful candidate to provide supporting documentation such as, for example, copies of diplomas or proof of previous jobs, and a standard criminal record check might also be requested.