Client Lifecycle Management (head of) CDD KYC Luxembourg Permanent 130k euro
Head of Client Lifecycle Management – Luxembourg
Professional Skills and Experience
Role and Responsibilities:
The CLM team sits in the first line of defence (1 LoD) and evaluates the quality of the client information gathered, provided and consolidated for the client on boarding, customer due diligence (CDD), KYC, and client tax documentation and tax classification.
Within CLM, under a single organizational structure, the goal is to provide a consistent and practical end-to-end operational support to the Front Office covering all stages of a client lifecycle from on boarding to servicing to exit management.
Reporting to the EMEA head of CLM and locally to the PBLU Chief Administrative Officer, the role holder will lead, manage and provide oversight for all Luxembourg CLM activities and will be accountable to ensure that Luxembourg CLM is compliant with all regulatory, first line of defence and Global Standards and CDD policy requirements.
The local Head of CLM is in charge of interfacing the global and regional strategy into the country, leading managing and transforming onshore and offshore PBLU operations and teams, participating actively in the Continental Europe transformation programs and leading it for Luxembourg.
He/she will deliver a consistent global operating model for the stages of the client lifecycle that increases efficiency and connectivity across the client facing activities to support GPB growth, and enhances the client experience.
The candidate will be responsible for working closely with the other local Heads of CLM and the Central team, Country COO’s, CCO and NFR and his/her team and all 2nd LoD functions.