Fund Accounting Oversight Manager

  • competative
  • Luxembourg
  • Permanent, Full time
  • Columbia Threadneedle Investments
  • 17 Oct 18

The Oversight Manager will provide oversight for the delivery of fund administration and other related operational services as supplied by the outsourced administrator. The primary focus will be on the oversight of Luxembourg funds. This will entail building and managing the relationship with the supplier on a daily basis; liaising with the supplier on the provision of the services to ensure the overall service to Columbia Threadneedle not only meets but exceeds requirements; resolving issues escalated to the Oversight Team from the supplier, ColumbiaThreadneedle business areas or our clients.

The Oversight Manager will provide oversight for the delivery of fund administration and other related operational services as supplied by the outsourced administrator. The primary focus will be on the oversight of Luxembourg funds. This will entail building and managing the relationship with the supplier on a daily basis; liaising with the supplier on the provision of the services to ensure the overall service to Columbia Threadneedle not only meets but exceeds requirements; resolving issues escalated to the Oversight Team from the supplier, ColumbiaThreadneedle business areas or our clients. 

In essence, Fund Accounting Oversight provides first line support for operational issues that arise where there are interfaces with the supplier’s processes and support structure. The role will have a particular focus on Fund Administration and the NAV Oversight process and on the supplier which provides these services, however, there is an expectation that focus may change and cover for other areas will be required from time to time.

Role Responsibilities:

  • Utilise oversight tools to monitor and promote successful supplier performance by:
    • Ensuring agreed SLA and contractual deliverables are achieved.
    • Monitoring KPI’s and taking appropriate action where trigger points are crossed.
    • Completion of periodic onsite process reviews, identifying risks and opportunities for continuous improvements proposing and owning delivery of enhancements as required.
  • Monitor supplier reports and MI deliverables, ensuring accurate completion of all assigned tasks.
  • Address and resolve day to day issues as raised by the Columbia Threadneedle business and suppliers, effectively escalating issues that cannot be resolved.
  • Take responsibility for issues resolution, maintain issues logs, monitor for trends and drive early resolution through attendance at regular internal and external meetings and direct contact with the parties involved.
  • Liaise with Columbia Threadneedle control functions (Compliance / Risk / Audit / Legal) on individual issue events or general supplier performance issues as required.
  • Develop an open and effective relationship with key Columbia Threadneedle functions including the Front Office, Distribution and Retail Oversight.
  • Develop an open and effective relationship with Key Columbia Threadneedle Clients where applicable.
  • Produce reporting as required by management for use in internal and external meetings, Committees and Company Boards.
  • Provide support to the Change process in the role of SME or change manager.
  • Manage and monitor supplier invoicing and support the finance and budgeting processes.
  • Acting as an escalation point for Oversight Analysts in the resolving of more complex BAU queries.

 
The role may require the manager to focus on specific areas of responsibilities and these areas of focus may change from time to time.
 
Key Capabilities:
Skills, capabilities, knowledge and experience required to achieve outputs.
 
Essential:

  • Good working knowledge of Fund Accounting operations including SICAV’s and multiple asset types.
  • Delivery focussed with attention to detail, being able to deliver excellence in a deadline driven environment.
  • Flexible with the ability to work on a range of items simultaneously and proactively manage and prioritise a significant and often changing workload.
  • An excellent communicator who can effectively express ideas and requirements both orally and in writing, both formally and informally.
  • An excellent team player with the ability to form strong cross-functional working relationships both within Columbia Threadneedle and the Supplier.
  • Quick learner with the ability to pick up new processes and instruments.
  • Analytical approach to problem solving and ability to identify risk areas

Desirable: 

  • Investor tax, security pricing and NAV pricing experience
  • Prior experience of working within an outsourced environment as part of a client or supplier organisation
  • Basic knowledge of Investment Management
  • Working Relationships:

     
    External:  
  • Outsourced operational suppliers
  • Brokers
  • Custodians
  • Depositary
  • Clients

 

Internal:

There is some interaction with most Columbia Threadneedle teams, key areas include:

  • Other Oversight Teams
  • Change Team
  • Control Functions (compliance, risk, audit, legal)
  • Investments
  • Client Services
  • IT