Investor Services Supervisor

  • Competitive
  • Luxembourg Luxembourg Luxembourg LU
  • Permanent, Full time
  • SS&C
  • 16 Jul 18 2018-07-16

This role involves the supervision of all operational activities carried out by the administrators within the Investor Services Department within the Luxembourg office, ensuring that there is continued delivery of high quality Client Servicing. The role also involves coaching the administrators on the team and ensuring there is adequate staffing at all times.

Investor Services Supervisor

SS&C Technologies, Inc. provides mission-critical software and software-enabled services for the global financial services industry. SS&C was founded in 1986 by William C. Stone and went public in 1996. SS&C employs a disciplined and highly focused acquisition strategy to increase the breadth and depth of its product and service offerings and capitalize on evolving market opportunities. Since 1995, SS&C has acquired 46 businesses with products, services and/or technologies in existing or complementary vertical markets.

Position Overview
This role involves the supervision of all operational activities carried out by the administrators within the Investor Services Department within the Luxembourg office, ensuring that there is continued delivery of high quality Client Servicing. The role also involves coaching the administrators on the team and ensuring there is adequate staffing at all times.

Responsibilities
• Maintain delivery of a high quality service level to client and other departments within the company ensuring any queries are dealt with in a professional manner by your team and escalating where appropriate. Ensure a professional relationship is maintained with clients and shareholders at all times by yourself and the administrators on your team
• Ensure reporting is distributed from the Team within the required deadlines accurate review and supervision of Administrators to ensure the timely processing of all activities within your team. Review GoCheck task lists to ensure that all tasks have been completed
• Identify new tasks or amendments to existing tasks on GoCheck task list and forward to Manager for review and approval
• Act as main point of contact to the client in relation to any SLA issues
• Adhere to company standard procedures and controls in accordance with the relevant Investor Services Departmental Procedures Manual
• Ensure that all trades are processed within the required deadline as per client SLA.
• Motivate, challenge and ensure your direct reports are trained as required to fulfil their roles.
• Evaluate team members in accordance with performance management programme.
• Support the Management Team in promoting & implementing change within the group.
• Knowledge of AML / KYC requirements and responsibilities.
• Develop and implement procedures within the Investor Services Department.
• Manage and co-ordinate “document management” within the Department.
• Actively participate in project work ensuring completion within deadlines set.

Experience, Skills & Qualifications

• Previous experience in an operations environment, preferably in a finance environment with exposure to supervising staff.
• Graduate – degree level
• Excellent organisational, inter-personal, written and verbal communication skills
• Have a structured and determined approach to work, a willingness to take ownership of challenges and an ability to communicate with clients and colleagues at all levels.
• Proactive, focused attitude towards work and an ability to consistently meet deadlines, whilst ensuring a high focus on accuracy.
• Maintain and display a high level of professionalism when dealing with clients, investors and colleagues.
• Ability to lead a team and develop/mentor staff
• Be able to demonstrate initiative and enthusiasm with an ability to set and achieve challenging goals.
• Ensure that business standards are achieved on a consistent basis.

In order to complete the recruitment process, the applicant selected will be requested to provide a list of documents on or before the start date including receipt of satisfactory references; evidence of qualifications (where applicable) and copy of the criminal records (Bulletin No 3 for the Grand-Duché de Luxembourg).

SS&C Technologies/ SS&C Financial Services is an Equal Opportunity Employer and as such does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.