Senior Administrator Client Service

  • tbd
  • Luxembourg Luxembourg Luxembourg LU
  • Permanent, Full time
  • HSBC Bank plc, Luxembourg Branch
  • 17 Apr 18 2018-04-17

Senior Administrator Client Service

Headquartered in London, HSBC is one of the largest banking and financial services organisations in the world. HSBC's international network comprises around 6,600 offices in over 80 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.

With listings on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by over 220,000 shareholders in 129 countries and territories.

HSBC provides a comprehensive range of financial services to around 58 million customers through four global businesses: Retail Banking & Wealth Management; Commercial Banking; Global Banking and Markets; and Global Private Banking.

The HSBC Group in Luxemburg is a significant employer and operates several businesses including asset management, securities services, private banking and corporate banking.

For our securities services activities in Luxembourg, we are currently looking to recruit a:

 

Senior Administrator Client Service
GDTA Department
Permanent contract


Role and Responsibilities:

Managed by the Senior Manager - Client and Investor Servicing, you will be responsible for the processing of the daily work on a timely basis in accordance with the relevant Prospectus/Operating Memorandum/Service Level Agreement and relevant internal procedures and Group policies.

You will be required to apply a professional levels of communication with external parties such as Clients, Fund Managers, Distributors etc. and to apply a proper standards of conduct.


Principal accountabilities:

• Administration, investigation and resolution of Client / Distributor / Investor queries
• Maintain reputation of the company by ensuring a timely and accurate answers to queries
• Maintain or increase where appropriate, Client focus and satisfaction by prompt follow-up and pro-active approach
• Ensure adequate treatment of Client complaints and reporting to the relevant departments involved in the process
• Prevent possible fraudulent activities from external parties through the execution of relevant checks


Professional Skills and Experience;

• Bachelor’s degree or equivalent professional qualification, preferably in Business or Economics.
• At least 3 years’ working experience in Investor Services or similar position, including client contact
• Working knowledge of one further European language
• Good communication skills with Clients of all levels – over the telephone and in writing
• Ability to work to tight deadlines under pressure, while maintaining close attention to detail
• Team player
• Good experience of office software
• Ability to work within time constraints
• Fluency in English, both written and spoken; other languages a definite advantage.

If you want to work in our challenging and multicultural environment and be part of a global team, please send your application letter and curriculum vitae (in English) to: luxrecruitment@lu.hsbc.com

HSBC in Luxembourg strives for true diversity in its workforce and as such we are an equal opportunities employer and positively encourage applications from all suitably qualified candidates.

Please note that due to the volume of applications received, we will acknowledge your application only if we wish to proceed to interview. If you have not received a response within 4 weeks your application has not been successful.

Please also note that every selected candidate will have to provide us with a valid criminal record check in due time.