Regional Technology Service Desk

  • Competitive
  • Cyberjaya, Selangor, Malaysia Cyberjaya Selangor MY
  • Permanent, Full time
  • OCBC Bank (Malaysia) Berhad
  • 27 May 18 2018-05-27

Regional Technology Service Desk

  • Focus on leading and building a strong and effective team
  • Ensure SLA/KPI and quality levels are maintained or exceeded
  • Identify continuous improvement opportunities to increase effectiveness of service teams, improve employee productivity and cost savings
  • Collaborate with other functions to drive improvements
  • Ensure alignment and standardization of processes
  • Excellent people management, interpersonal, communication, presentation and analytical skills
  • Identify and address risk or gaps; Close any gaps and Audit Observation issue; ensure compliance with organization policies and regulatory
  • Fast to grasp concepts and able to take accountability and responsibility in the execution, prioritization of multiple tasks and follow through to closure within given deadline
  • Able to handle a fast paced environment and take on multiple roles
  • Perform Vendor Management, Contract Maintenance and Financial Budgeting
  • Show enthusiasm and self-initiative in learning new skills/technologies and bring new improvements to existing process/tools and challenge the status quo
  • Knowledge and experience in digitalization and automation of process will be an advantage


Qualifications
  • Minimum of 5-7 years of management experience in a call centre/help desk/service desk/desktop support environment.
  • Experience in a global position with direct interactions with multiple geographies and cultures is a definite plus.
  • Experience in streamlining complex global colleague-facing IT processes and services.
  • Strong technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies and architecture.