Associate I Technical Support

  • Competitive
  • George Town, Pulau Pinang, Malaysia George Town Pulau Pinang MY
  • Permanent, Full time
  • IHS Markit
  • 14 Aug 18 2018-08-14

Associate I Technical Support

The operational responsibilities will include:

  • Using monitoring applications to identify incidents
  • Participate in shift rota 24 x 7 x 365
  • Analyse monitoring alerts and react as required by the documented procedures
  • Raise, assign, escalate and follow up Operational and Security Incidents in accordance with the company's Incident Management process; performs tracking and management of Incidents to resolution

  • Perform initial troubleshooting, incident analysis of network, system and application alerts
  • Perform administrative tasks for Monitoring Centre Tools, contact, escalation and mailing lists and other documentation or systems
It is the policy of IHS Markit to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IHS Markit will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. For candidates in the US, we are a participant in E-Verify (see link below).

EEO is the Law
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Right to Work
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Current Colleagues If you are currently a colleague with IHS Markit please apply internally via Workday.