Customer Data Associate (EMEA 4pm-1am)

  • Competitive
  • George Town, Pulau Pinang, Malaysia George Town Pulau Pinang MY
  • Permanent, Full time
  • IHS Markit
  • 19 Aug 18 2018-08-19

Customer Data Associate (EMEA 4pm-1am)

This role will perform Customer Data tasks as assigned and according to guidelines and direction from the team leader.

The Customer Data Management team is the IHS Subject Matter Experts (SME) on our customer data and manage and maintain customer data that is needed for transaction processing, roll-up for an enterprise view, and strategic reporting and analysis. This includes maintaining the correct customer and contract data in order processing and sales force automation systems, stewarding the records in our customer data integration hub and researching to validate data correctness

General Job Duties:

  • Follow defined processes to maintain the correct master level and transaction level data
  • Use Internet and other public sources to locate information and confirm data correctness
  • Accurately transfer incoming data into standard formats
  • Work task queues based on data quality profile reports to fix data quality issues according to defined data quality standards
  • Manage records sets minimize redundant and duplicate records
  • Shows a willingness to learn by taking on new tasks and/or volunteering for special projects
  • Contribute to process documentation
  • Develops interest and knowledge in subjects relevant to work tasks
  • Completes work according to agree upon service level agreements and quality standards
  • Address Process /Communications issues
  • Works on tasks independently on as part of a team
  • Customer Record Cleansing for Vanguard or other projects


It is the policy of IHS Markit to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IHS Markit will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. For candidates in the US, we are a participant in E-Verify (see link below).

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