MYS CTSM PG - Client Onboarding Rep C05 (Fresh Graduates-Contract) MYS CTSM PG - Client Onboarding Rep C05 (Fresh  …

Citi
in George Town, Malaysia
Internships & Graduate Trainee, Full time
Be the first to apply
Competitive
Citi
in George Town, Malaysia
Internships & Graduate Trainee, Full time
Be the first to apply
Competitive
MYS CTSM PG - Client Onboarding Rep C05 (Fresh Graduates-Contract)
Our employees are energetic and dedicated individuals who work in a fast-paced and challenging position that relies on the ability to think and react quickly, formulate creative solutions to pressing problems, and serve clients with dedication. Our employees serve as the human voice and personality behind the Citi brand as they provide quality customer service with each and every client interaction.

Success Profile

  • Customer focused
  • Enthusiastic
  • Quick thinking
  • Adaptable
  • Efficient
  • Digitally savvy


  • Glassdoor Reviews

    "Great retention and advancement opportunities with Citi. The company is committed to increasing customer excellence - both internal and external." Mortgage Default Collections, Florence, KY

    "Great pay, benefits, flexibility! I've been with the company since 2000, relocated to different locations and love my job." Customer Service Representative, Jacksonville FL

    "Company strives to not only provide the best customer service but also strives to provide a great environment for their employees and provide employees with services to keep them happy as well." Customer Service Representative, Boise ID

    "Professional environment, actual care and concern for the clients and customers, fantastic benefits, amazing ways to give back to the community." Call Center Customer Service Representative, Gray TN

    Responsibilities

    Citi Treasury and Trade Solutions Group provides integrated cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. Citi Digital Working Capital, with its full range of digital and mobile enabled platforms, tools and analytics, continues to lead the way in delivering innovative and tailored solutions to its clients. It offers the industry's most comprehensive suite of treasury and trade solutions, including cash management, payments, receivables, liquidity management and investment services, working capital solutions, commercial and prepaid card programs, trade finance and services

    Knowledge/Experience:
    • Experience of work in a process driven environment
    • You speak English at communicative level
    • You have attention to detail, are responsible and learn quickly
    • You are open to new experiences and development within a global company
    • You work well within a team and can cooperate with others


    Skills:
    • Excellent communication skills required
    • Excellent interpersonal skills
    • Self-motivated
    • Impeccable integrity and judgment
    • Team Player
    • Microsoft Office Suits


    Qualifications:
    • Bachelor degree in Business or other relevant discipline


    Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
    • This position is a fixed term contract for one (1) year.
    • Populate daily tracker
    • Carry out manual data extraction and transposition of data for all non structured signers
    • Daily Catch Ups with local Project Team to track Progress on Doc Remediation, Rule Validation, PTE Testing, Manual Bucket and other task
    • Depending on complexity, if there are scope rules Project Ops will complete the Scope Rule validation and Scope manual extraction where possible
    • Carry Out Rule Validation Activity for rules created by Technology within the required timeframe
    • Creating Sample Test Data in standard format.
    • Issue Log to be updated
    • Progress, issues and defects to be socialised between Tech and PTE Testing Team
    • Carry out manual remediation
    • The employees may need to exceptionally work on Public holidays or in shift hours to support technology deployment as and when necessary

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    Job Family Group:
    Customer Service
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    Job Family:
    Institutional Client Onboarding
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    Time Type:

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    Citi is an equal opportunity and affirmative action employer.

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

    View the " EEO is the Law " poster. View the EEO is the Law Supplement .

    View the EEO Policy Statement .

    View the Pay Transparency Posting
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