Senior Order Management Analyst

  • Competitive
  • George Town, Pulau Pinang, Malaysia George Town Pulau Pinang MY
  • Permanent, Full time
  • IHS Markit
  • 18 Aug 18 2018-08-18

Senior Order Management Analyst

General Job Duties:
• Ensures invoices are correct and dispatched timely to business partners
• Ensures revenue is recorded properly with regard to contracts to ensure SOX compliance
• Maintains open communications with customers (internal and external) to maintain customer delight
• Maintains complete and accurate customer information
• Handles the Order Management tickets by solving the queries raised by sales/finance/customer care and delivery teams

Specific Job Duties:
• Knowledge of multiple product areas
• Validates order packet
• Works closely with Finance, Legal and Sales to ensure accuracy of order packet.
• Contract coordination and approval process in accordance with rules defined by Legal.
• Countersigns contracts when needed or organizes signatures following the agreed approval process
• Validate contracts against policy ensuring SOX compliance
• Sets up new customers and vendors in billing system
• Ensures invoices are generated correctly and timely
• Enters contracts into billing system
• Document retention

Required Education:
•Degree (in any field)

Required Experience:
•Typically at least 3 year experience in relevant field (billing, renewals, contracts, legal, banking and insurance)
• Data entry experience SAP or similar ERP system (3-5 years)
• CRM experience (3-5 years)

Other Skills:
•Excellent organizational skills
•Ability to interact professionally with peers
•Reliable and able to work under pressure

It is the policy of IHS Markit to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IHS Markit will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. For candidates in the US, we are a participant in E-Verify (see link below).

EEO is the Law
EEO is the Law Supplement
Right to Work
Pay Transparency Policy
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Current Colleagues If you are currently a colleague with IHS Markit please apply internally via Workday.