AVP, Governance & Assurance AVP, Governance & Assurance …

Standard Chartered Global Business Services Sdn Bhd
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Standard Chartered Global Business Services Sdn Bhd
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
AVP, Governance & Assurance
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

  • Review and update the existing delivery assurance requirements in assurance process are up-to-date and relevant.
  • Develop and implement the detail procedure and requirements on the Third-Party Contingency Plan annual test, and govern the implementation result with compliance.
  • Support the development and integration of governance of resilience standards for vendor provided services across T&I and SC Ventures
  • Identify E2E Delivery Assurance governance process for a systematic review and governance on the assessment end results and for process improvement.
  • Consolidate the various delivery assurance workflow into an end to end flow with a centralised tool to enhance the engagement model and turnover SLA
  • Establish regular review sessions with delivery assurance process management team for continuous service improvement.
  • Planning, leading delivery and reporting of assurance reviews reports which drive insight and decision, including follow up actions
  • Document work/operation instruction documents for delivery assurance processes and centralised/standard document repository mechanism/approach/tool.
  • Support annual review of process, standards and gross risk are completed timely with documentary evidence to support
  • Identify any opportunities for automation & self service & create an automation BOW on resilience assessments, capability/availability and service level management, centralized tooling for continuity management
  • Ongoing maintenance and development of the IT Resilience Framework
  • Support the development of IT availability and capacity management standards and process
  • Identify opportunities on automation and machine learning language where possible.
  • Support ITSM-SD teams in SLA agreement lifecycle management
  • Implement the governance process and procedure for OLA.
People and Talent
  • ITIL knowledge beyond theory - Professional standing with strong experience of both the technical and managerial aspects of IT Service Continuity Management, Capacity Management, Service Level Management and Availability Management
  • Preferable attained the Management Certificate in IT Service Management
  • 10 years of solid experience in relevant areas above, and also in managing Resilience/Crisis Management & Continuity/IT DR/IT Risk Management and assessments
  • Experience in building & implementation of ISO and ITIL best practices.
  • Expert understanding of appropriate finance industry standards and best practice, global regulatory compliance for service continuity and third party outsourcing.
  • Deep understanding in controls and governance of IT services (ie Platform, Database, DC, Storage, Middleware & Web, Cloud computing, DevOps)
  • Possess technical understanding with ability to translate into business con cepts
  • Ability to analyse complex issues and translate into clear and concise reports to facilitate decisions required from Senior Management.
  • Demonstrated ability to lead and manage complex processes/projects and changes with multiple experience in managing cross-functional teams.
  • Ability to work independently under tight deadlines and with a high degree of initiative.
  • Ability to bring together and work with teams with varied backgrounds to articulate and remedy IT service governance and assurance related issues.
  • Statistical, numerical and analytical principles and processes
  • Innovative thinking with service quality, and its improvement, within limits of costs and business
  • Possess strong influential, collaboration, negotiation, decision-making, problem-solving skills and able to interact effectively with others
  • Have banking and financial institutions experience preferred
  • Provide regular constructive feedback to the team to build on strengths and achieve results
Risk Management
  • Contribute to the development of a management approach to identifying, planning and managing IT resilience risks and remediation plans.
  • Support all audits with related to outsourcing compliance & provider through leadership
  • Promoting the continuous improvement of risk and resilience through the improvement of processes and framework
  • Implement process to regularly monitoring appropriate risk profiles and material exposure to losses and provide appropriate reporting mechanisms to the management.
  • Compliment the operational risk management framework & Enterprise risk management framework in order to help maintain a controlled, transparent and focused resilience risk management capability
  • Contribute to the improvement of the effectiveness of the Internal Controls programme by reviewing the control environment, risk assessment process & control metrics.
  • Participate and contribute to process forums involving service design, service transition and service management teams
  • Work with other Risk & Control to ensure all potential/identified risks arising from process change are managed.
  • Develop & integrate governance of resilience standards for vendor provided services across T&I and SC Ventures
  • Complete Ongoing Assessment & Governance of resilience & recovery capabilities driving availability objectives for IT against Business and regulator expectations
  • Govern IT's performance and ensure IT Resilience, capability, availability and SLM results are assessed, appropriate actions raised and actions managed to conclusion
  • Continuous Improvement Plan, Process Improvement Plan, Management reports.
  • Identify E2E Delivery Assurance governance process for a systematic review and governance on the assessment end results and for process improvement
  • Support the development of IT Resilience training program base on real life experience and historical cases from delivery assurance process
  • Track the required continuous improvements activities and drive and monitor the implementations and monitor the effectiveness outcomes.
  • Alignment with key stakeholders [BR, Tehc Support, CIO, Group Resilience], to establish future developments and identify areas of risk
  • Implement appropriate governance controls to demonstrate adherence to the implemented Resilience Capacity and Availability management framework, identifying gaps and consolidating feedback for improvement.
  • Oversee MSLA addendums between Country and Group Technology, in adherence to regulatory requirements (team coordinates for their region)
  • Drive and ensure the expected service quality and service levels of services agreed with stakeholders are delivered.
  • Analyse, review and report performance results against the criteria established in SLAs and OLAs and work with process manager teams for continuous improvements and service improvements as required.
Regulatory & Business Conduct
  • Strong knowledge on global and country regulators' regulations and requirements for compliance purpose.
    • BNM
    • PRA
    • EBA
    • MAS
    • HKMA
    • and others
  • Review and map global and country regulators' requirements (especially on the third party outsourcing and Cloud) and ensure the compliance within delivery assurance process.
  • Establish service management and service reporting standards to deliver improved focus on service availability to the Business and regulatory mandate
  • Map relevant countries' regulatory control requirements to T&I & ITSM standards
  • Develop comprehensive and end to end controls within T&I and ITSM standards to monitor adherence and compliance.
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Head, IT Service Management - Service Design and IT Resilience
  • ITSM-SD & ITR - Process Owner and Process Management Teams
  • IT Service Management (ITSM) leaders and teams
  • Business Resilience Management and Third Party Resilience teams
  • Business and Service Owners in all Client Segments
  • Country Technology Managers
  • Technology Service Managers
  • Technology support teams
  • Service Delivery project teams
  • Technology Governance team
  • Technology Services and CIO Management teams
  • Group Resilience

Our Ideal Candidate
    • Service Level Management
    • Availability Management
    • Capacity Management
    • IT Service Continuity Management
  • DRI (CBCP, CBCA), BCCE, DRCP, EDRP, CBRITP, CBCI or equivalent qualifications
  • ISO Standards (ie ISO 22301:2019, BS11200:2014)
  • Automation, AI and Machine Learning

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages .