Advisory, Performance Improvement - IT Advisory (Digital), Manager Advisory, Performance Improvement - IT Advisory  …

Ernst & Young Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Ernst & Young Malaysia
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Advisory, Performance Improvement - IT Advisory (Digital), Manager
Whole industries have been disrupted and transformed in recent years by digital technology. As an IT advisory professional, you'll help businesses realise the value they can gain from their IT investments - supporting strategy and being a key growth driver. As part of a high-performing team, you'll deliver exceptional client service - providing advice on how technology enablement, digital transformation and enterprise intelligence contribute to performance improvement, as well as how IT can act as multiplying effect during major program transformations.

As organisations look to leverage the advantage IT offers, we'll work with you to develop the consultancy and analytical skills that you'll need in today's environment. Working on projects that cross borders and sectors, the experiences you gain here will be more valuable than anywhere else. So whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
The opportunity
We are looking for leaders in the digital space. The successful applicant should be passionate about digital transformation and demonstrate the value it plays across both, businesses and consumers. The right person should possess a combination of deep business, functional, technical and change expertise, have a track record in the field of digital, and possess the refined consulting skills required to enable our clients to overcome the most complex of business problems.

To deliver this change, successful candidates should have expertise in applying the tools and methods used and have had experience of: digital strategy design, customer strategy design, customer experience programs, understanding and applying customer value management approaches and channel transformation. Candidates should be fervent proponents of optimised customer experience and have experience in using the associated levers in improving these interactions for customers in B2C and B2B environments.

Your key responsibilities:
  • Strong ability to define & plan the digital vision, strategy and roll out process across multiple industry sectors
  • First-hand experience in strategic, product development and/or business transformation in a digital context
  • Strong ability in interactive and responsive design
  • Highly skilled in designing user experiences for mobile devices
  • Experience in providing and managing advisory services in a Digital Strategy, Customer Strategy, Customer Operations, Commercial or Sales and Marketing function
  • Strong ability to lead digital transformation programmes, leveraging best practices in digital strategy, process and technology to re-engineer challenged business models
  • Strong internal and client relationship focus
  • Deep experience in at least one of the following: Field Digital Marketing, Campaign Optimisation, Omni Channel Design, Go to Market Strategy, Digital Innovation and Integration
  • Technical expertise in operating, integrating and optimizing digital technologies
  • Deliver and manage large scale projects to time, cost and quality
  • Build valued relationships with external clients and internal peers and develop a portfolio of business by focusing on high impact opportunities
  • Create concise, high-quality work products and act as a subject matter resource on one or more services, leveraging knowledge and experience to shape services to client problems
  • Lead presentations and proposals for medium complex projects or elements of highly complex projects, and provide subject matter insight to bids and proposals
  • Create innovative commercial insights for clients, adapt methods and practices to fit operational team and cultural needs, and contribute to thought leadership
Skills and attributes for success
  • Strong analytical and problem-solving skills
  • Strong drive to excel professionally, and to guide and motivate others
  • Advanced written and verbal communication skills
  • Dedicated, innovative, resourceful, analytical and able to work under pressure
  • Foster an efficient, innovative and team-oriented work environment
To qualify for the role, you must have
  • A bachelor's degree in computer science, information systems, engineering, electronic commerce or a related field
  • A pproximately 8 to 10 years of recent relevant work experience in digital initiatives management or implementation, preferably in a business consulting role with a leading management consultancy organization
  • Ability to translate complex client requirements and goals, and to reflect this in a solution architecture, that is understandable by clients irrespective of their level of seniority
  • Strong presentation and communication skills, in addition to technical skills
  • Demonstrable commercial acumen
  • Strong experience of business change projects and programmes
  • Characteristics of a forward thinker and self-motivator that thrives on new challenges and adapts quickly to learning new knowledge
  • Agile and lean software development and rapid prototyping
  • Strong design and visual thinking skills
  • Strong in design workflow typically in idea development, concept design and wireframing
Ideally, you'll also have
  • Masters in Engineering or Business Administration
  • Functional knowledge of IT Target Operating Model and Enterprise Resource Planning (ERP) tool such as SAP or Oracle
  • Have working exposure towards the latest emerging technologies such as Cloud, SaaS, PaaS, Mobility, Analytical, and Digital
  • Agile Scrum, PMP, TOGAF or ITIL certified
What we look for
Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you'll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you're ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What working at EY offers
EY offers a competitive remuneration package commensurate with your work experience where you'll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy. Plus, we offer:
• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

About EY
As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now

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