Assistant Manager

  • Competitive
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • Standard Chartered Bank Malaysia Berhad
  • 21 Sep 18 2018-09-21

Assistant Manager

About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Customer Management

  • Ensure analysts perform timely resolution of internal & external customer queries.
  • Able to escalate customer complaints and propose solutions to resolve them.
  • Understands customers' requirements and able to instill a customer-centric culture in the team.
Transaction Processing
  • Understands the various product booking models & able to perform end-to-end settlement processing for all Derivatives (FX, Rates, Commodity and Credit), Fixed Income, FX, Money Market products.
  • Assist in 2nd Level approvals in the various settlements systems namely MUREX & OPICS and assist in 1st level processing if needed during contingency.
  • Target to decrease processing errors.
  • Able to drive quality work within teams and self.
Control & Risk Mitigation
  • Adheres to laid out processes and procedures of the bank while completing process actions.
  • Prompt and early escalation of risk issues to Line Managers.
  • Identify errors and omissions resulting from routine process actions and able to investigate & promptly resolve GL Suspense and Nostro accounts' imbalances & breaks.
  • Ensure regular updating of process procedures (DOI).
Work Management
  • Prioritizes and schedule dept. workload accordingly to meet volume peaks & troughs.
  • Organizes leave coverage to ensure adequate resources for work continuity in dept.
  • Communicates own work plan issues and escalates potential "Bottlenecks' to Line Managers.
  • Covers and acts as a back up to Line Manager for extended periods in their absence.
People Management
  • Supervise a team of junior operations officers/assistants to deliver department goals.
  • Assist the Manager in promoting staff training and development.
  • Conduct "one-to-ones" with junior officers to gather feedback on their progress and work improvements to enhance overall department cohesiveness and efficiency.

Our Ideal Candidate

Qualification & Experience
  • Degree, Advanced/Higher/Graduate Diploma in Finance/Accountancy/Banking or equivalent
  • At least 5 years of relevant experience in BOps
Technical Skills & Knowledge
  • Product Knowledge - Advanced
    • Product knowledge on Derivatives (FX, Rates, Commodity and Credit), Fixed Income, FX, Money Market
    • Experience of working within treasury function in trade verification or matching or settlements
  • Process Management - Advanced
  • Capacity Planning - Core
  • Operations Risk Management - Core
Behavioural/Shared Competencies
  • Precision/Accuracy - Core
  • Customer Centric - Core
  • Communication - Core
  • Problem Resolution - Core
  • Financial & Budgetary Management - Introductory
  • People Management - Introductory

Apply now to join the Bank for those with big career ambitions.