Assistant Manager Client Management, DCC

  • Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • HSBC Bank (M) Berhad
  • 18 Oct 18

Assistant Manager Client Management, DCC

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential.

As part of the world's leading international bank, HSBC Securities Services provides robust and
reliable solutions that enhance performance and mitigate risk, today and in the future. Working
with institutional investors, banks, insurance companies, governments and multinational
corporations, HSBC Securities Services offers range of fund administration, global custody,
sub-custody and clearing, and corporate trust and loan agency services.

We are now inviting qualified individuals to join this team in the role of Assistant Manager Client Management, DCC

Principal Accountabilities

The jobholder p lans, direct and control the client management team of MYH DCC to maximise a profitable contribution to the Bank, identify new products / or other value added services in line with customers' requirements and business development targets and plans.

Responsibilities:

  • Managing the operations of the client management team in overall clients' management both existing and potential customers, customers service expectations, administration and operations requirements.
  • Liaising with the relevant departmental heads, customers and ASP to identify opportunities and customer service plans for implementation.
  • Ensuring that customer requirements are met promptly.
  • Reviewing and proposing tariff proposals that are in line with customer expectations and department revenue targets and undertaking business development activities to increase market share.
  • Keeping close contact with existing & potential customers, ensuring at least an annual visit to the customer operations and preparing RFPs and SLAs.
  • Maintaining regular contact within local securities industry to be in a position to provide customers with the latest market developments.
  • Developing positive ties with regulators and other market participants.
  • Maintain and ensure due observance of HSBC Global Internal Control Standards, including the timely implementation of recommendations made by internal/external auditors and regulators. Ensure awareness of compliance requirements and implementation of Group Global Standards Policy and Compliance Policy. Maintain awareness of operational risk including its identification and reporting in accordance with Group Operations FIM.


Qualifications
Skills / Attributes

  • Minimum 5 years in the securities services business, with full command of Malaysia custody, clearing, settlement. asset servicing and other related 'back office' services;
  • Strong client centric and management skills.
  • Well versed in the regulatory rules and requirements related to custody functions;
  • Ability to drive, and respond to, rapidly changing environment;
  • Ideal candidate will have strong understanding of foreign investor, local investor, and broker/dealer requirements, and the differences between them.