Assistant Manager, Licensing & CPD Managament

  • Competitive
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • HSBC Bank (M) Berhad
  • 19 Jun 18 2018-06-19

Assistant Manager, Licensing & CPD Managament

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Retail Banking and Wealth Management leverages HSBC's global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join this team in the role of Assistant Manager Licensing & CPD Management.

Principal Responsibilities

  • The jobholder plays a key role within the branch network and is responsible for the management of all staff licensing management and management of continuous professional development (CPD) hours for license renewals.
  • The jobholder will also continually reassess the operational activities, licensing management and control environment associated with the role and inherent in the business.
  • Management of licensing process and monitoring for RBWM staff with Wealth regulatory license.
  • Management of CPD hours process and requirements as well as monitoring completion progress
  • Focus on fulfilling customer service requirements standards and fulfilment.
  • Put forth recommendations to improve customer experience in processes, systems, operations and administration without compromising o n business risks.
  • Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.


  • Bachelor's degree or equivalent experience
  • Minimum of 1-2 proven and progressive branch operation and couple with some licensing processing and development experience
  • Strong communication, interpersonal communication skill, client centric and influencing skills.
  • Sound knowledge of branch banking operations and Licensing process flow (not mandatory)
  • A strong sense of ownership, responsibility and accountability
  • Project Management experience will have an added advantage.
  • Have strong leadership, managerial, organizational, decision-making, problem-solving, communications, analytical, interpersonal, motivational, negotiation, project management.
  • Demonstrate attention to details and sense of urgency to meet required timeline.
  • Able to cope with pressure and tight deadlines and be change oriented
  • Excellent written communication skills