Assistant Manager, Operations Support - System & Method Assistant Manager, Operations Support - System &  …

Great Eastern Life Assurance (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Great Eastern Life Assurance (Malaysia) Berhad
in Kuala Lumpur, Kuala Lumpur, Malaysia
Permanent, Full time
Be the first to apply
Competitive
Assistant Manager, Operations Support - System & Method
Job Description
Job ID: 001811

The Role:
  • To coordinate, plan & perform User Acceptance Testing (UAT) activities for system enhancement, new products launch or production fault fixes according to milestone for supporting system.
  • To attend to enquiries from branch offices, fellow colleagues within or from other dept.
  • To evaluate and initiate proposed enhancement to business processes arising from new/revised product(s) requirement and/or processes changes in minimizing impact to end user.
  • To attend product, system and/or regulatory meeting with requirement analysis, solution & submission for on time implementation.
  • To extract data in supporting report & statistical analysis.
  • To assist in preparing MIS report.
  • To assist in preparing yearly departmental budget and budget variances.
  • To perform internal quality audit on admin system / compliance to section SOP
  • To provide training for system support team with updated guides, manual & procedure
  • To monitor system defects for resolution / closure
  • To participate in projects under department, divisional, Company and/or Regional
  • To provide automation tool (eg:QTP) supports for production issue, test cases creation and/or project request.
  • To handle maintenance of table set up for new product, revision of existing product features, system enhancements and existing BAU table.


Job Requirements
The Person:
  • Tertiary education, preferably in Business Studies / Science / Mathematics / Computer Science
  • Professional qualification in insurance e.g. FLMI, ALHC or equivalent with minimum of 1 year relevant working experience.
  • Minimum 1 year in Life/General insurance industry
  • Experience in system development & project management
  • Experience in insurance new product SDLC
  • Sound insurance product knowledge
  • System Development Life Cycle
  • Service Level Standard
  • Priority & planning
  • Business processes, procedures & policies
  • Strong interpersonal skills
  • Analytical skills, problem solving skills
  • Ability to produce high quality work under pressure
  • Negotiation skills
  • Good communication skills (both written & verbal)
  • Information Gathering & Analysis
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