Associate Manager Business Banking - Central

  • Competitive
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • HSBC Bank (M) Berhad
  • 16 Jul 18 2018-07-16

Associate Manager Business Banking - Central

Some careers grow faster than others.

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Through Business Banking our global network offers comprehensive support, advice and services to businesses in the SME market. From setting up a new business to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Business Specialists provides a range of end-to-end solutions designed to help small and large businesses reach their potential.

We are currently seeking an experienced professional to join this team in the role of
Associate Manager Business Banking - Central


Principal Responsibilities

  • To conduct foreign exchange booking under EVOLVELITE platform for BB customers via telephone.
  • To conduct proactive calling to increase customer engagement thereby improve customer relationship and to alert customers during volatile markets
  • To provide database administration and MI reporting for EVOLVELITE performance in BB
  • To bridge GM and clients for forward contract booking, when necessary
  • To comply with the internal requirements on FX business conduct which is aligned to GM
  • Provide excellent customer service at all times
  • Work collaboratively with the wider team
  • Focus on the end user at all times: HSBC customers (internal or external)
  • Own and resolve issues with all stakeholders or customers and escalate where appropriate
  • Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets


Qualifications
Requirements

  • Knowledge of the Commercial Banking market
  • Knowledge of CMB's international proposition / product capabilities
  • Proven experience of working effectively with, and a detailed knowledge of the bank's IT systems, including RBPM,Excel,Powerpoint,Word,Browser Main Menu,Global Links, Group Intranet etc.
  • Ability, with a record of accomplishment in:
  • Commercial Banking
  • Excellent interpersonal skills, with a particular emphasis upon communication (verbal and written)
  • Good planning and organisational skills with good attention to detail
  • Adaptable and flexible with a willingness to change to meet changing demands and opportunity
  • Positive and proactive 'can do' attitude
  • Self-control and ability to perform under pressure
  • Commercial acumen