Associate Relationship Support Manager - ISB

  • Competitive
  • Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY
  • Permanent, Full time
  • HSBC Bank (M) Berhad
  • 25 Sep 18 2018-09-25

Associate Relationship Support Manager - ISB

Some careers open more doors than others.

If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Commercial Banking serves millions of small, medium-sized and middle-market enterprises, providing commercial customers with a full range of banking services including multi-currency business accounts, payments and cash management, wealth management and insurance and global trade and receivables finance, as well as a comprehensive range of financing solutions. With dedicated Relationship Managers and Business Specialists providing local support and advice in over 60 countries and territories, HSBC helps customers make the most of opportunities for their businesses.

We are currently seeking an experienced professional to join this team in the role of Associate Relationship Support Manager - International Subsidiary Banking (ISB).


· Coordinate, act on and meet requests and requirements and to provide prompt response to enquiries;
· To handle a team of staff who are responsible to handle clients' queries on ISB issues ;
· Provide guidance/assistance on account opening process for HBMY and Group Offices;
· Liaise with MYH functions and branches to resolve issues ;
· Ensure all cross-border referrals are tracked through Global Links ;
· Resolve ISB customer-related issues that cannot be handled by branches, conduct investigation to minimize/mitigate/eliminate future occurrences and make recommendations on improvements;
· Ensure the team achieve stipulated service turnaround time, good referral quality and high quality customer care ;
· Contribute to business growth , preservation and expansion of the Bank's existing and potential client base;
· Actively promote/cross sell HBMY's services/capabilities when interacting with potential / existing customers in the IBC;
· Implement and manage project initiatives to improve CMB's joined up platform and cross border account opening process;
· Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk .


· Experience in commercial banking. Exposure to/knowledge of corporate lending and trade services would carry an advantage.
· Excellent communication and interpersonal skills.
· Self-motivated and results oriented.
· A good team player.