• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citibank Berhad
  • 2018-07-15

CITIBANK BERHAD Sales Surveillance and Investigation SS and I Officer

CITIBANK BERHAD Sales Surveillance and Investigation SS and I Officer

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Compliance and Control
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18023932


  • Perform Quality Control (QA) checking via call back or hear back made calls/bookings made by Sales & Distribution Department (S & D)
  • Support Sales and Distribution business as an advisor on sales practice
  • Interaction with Sales Manager (SM), customers and other stakeholders when required
  • Escalate unresolved discrepancies or exception to Senior Management
  • Continuous identification of gaps for process improvements
  • Analysis and interpretation of data for trending results in reporting
  • Tracking of exceptions/findings and assessments/reviews on action steps taken (Corrective Action Plan)
  • Perform validation of insurance related complaints by underwriter
  • Handles cross functional activities and projects (if required)


  • Some experience in the Consumer Banking industry ie local regulatory on insurance, cards and Financial Services Act
  • Able to work independently with minimum supervision
  • Report writing skills
  • Effective written and strong oral communication skills to interact with internal and external customers
  • Contributes to a collaborative environment through encouraging knowledge sharing and mutual respect
  • Proactively identifies and escalates risks and issues and effective troubleshooting steps
  • Effectively manages own time and organizes self to accomplish tasks within defined targets
  • Proficiently leverages technical platforms to complete assigned tasks 
  • Exercises ownership over assigned tasks employing attention to detail to contribute to the development of critical framework for information and/or record review and development of recommendations
  • Prioritize workload and meet strict deadlines
Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY