• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citibank Berhad
  • 23 Mar 18

Citibank Berhad KL – Citiphone Officer

Citibank Berhad KL – Citiphone Officer

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: High School Diploma/GED
  • Job Function: Operations Customer Service
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18014940


  • To deliver excellent service through Citibank difference via phone interactions with existing customers by providing customer servicing/transaction capability and to prospects by generating interests and generates leads
  • To identify cross sales opportunities with existing customers with an objective of deepening customer relationships
  • Responsible for building the business and deepening customer relationships through execution of effective telephone banking process
  • Accountable for meeting individual Standard of Performance (SOP) and Department goals and standards
  • To provide customer's feedback to CitiPhone Service Manager/Service Supervisor to assist in decision making and enhancing the bank's image
  • To comply with Citibank's policies and available procedures/guidelines to ensure safety and security of the bank and customers assets are maintained


  • SPM with 3 years and above of working experience
  • Diploma in any field with at least 2 years and above of experiences
  • Fresh graduates/Degree in any field are encouraged to apply
  • Obtained credit for Mathematic and English during SPM
  • Open to Malaysians only
  • Those with call centre or from service/sales industry are encouraged to apply(must fulfil the first 3 requirement)
  • Ability to multitask, strong team player and yet able to work independently
  • Possess good inter personal skills, high energy, confidence and courteous
  • Willing to work on shift, staggered hours, weekends and public holidays
  • Ability to work under pressure
  • Strong command of spoken and written English
  • Ability to speak in Mandarin and other Chinese dialects (Hokkien, Cantonese) is an added advantage
  • Should be web savvy and have strong PC skills
Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY