• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citibank Berhad
  • 16 Oct 17

Citibank Berhad KL - Branch Oversight Manager

Citibank Berhad KL - Branch Oversight Manager

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Associate's Degree/College Diploma
  • Job Function: Compliance and Control
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: Yes, 50 % of the Time
  • Job ID: 17060362


  • Conduct regular branch visits at least on quarterly basis to assess whether policies and procedures are well implemented and executed in the branch
  • Monitor and review exception accounts and transactional activities for potential fraud and any suspicious activity by staff and customers
  • Coordinate collation and submission of Branch Control Risk Indicators (BCRIs) for the Branch Risk Scoring, liaising with the Regional Branch Monitoring Unit as required, to monitor and identify any potential operational risk factors that may need corrective action and escalation for management attention
  • Ensure branch control and related training of all branch staff
  • Establish local branch operational procedures incorporating necessary control processes to ensure adherence to global and regional policies, standards and practices
  • Provide guidance to branch staff for exception transactions encountered in the branch
  • Practice oversight on corrective actions plans and their progress for identified issues and performance indicators
  • Coordinate and liaise with the internal and external regulators / auditors during branch related audits


  • Possess at least a Degree / Diploma in related banking / accounting fields
  • Vast experience and sound knowledge of policies and procedures of branches
  • Good oral and written communication skills
  • Able to articulate decisions and opinions especially with Senior Management
  • Resourceful and able to work independently
  • Able to travel to branches within and outside Klang Valley
  • Preferably possess own transport
  • Self-initiative, versatile and willingness to take on new responsibilities and ad-hoc projects
  • Organized, systematic with good analytical skills
  • Strong team player
  • Willing to work long hours
  • Well versed in PC and Microsoft Office