• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citibank Berhad
  • 17 Mar 18

Citibank Berhad KL - Collections Strategy Risk Manager (AVP)

Citibank Berhad KL - Collections Strategy Risk Manager (AVP)

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Risk Management
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18009668


Collection Risk Manager
Strategic Intent:
The Manager will be expected to identify and pursue opportunities that enhance the collectability of impaired account by improving the decision tools, treatments and strategies used within Loans Collections processes. The primary function of the role is to devise a Collections strategy plan in order to ensure strategies are implemented to gain optimal results. Generation of key management information to support business direction setting will be an important component
  • Execute a continuous improvement approach to collections risk strategy through the analysis and development of robust champion/challenger tests
  • Monitor key performance indicators, ensuring the accuracy of results and develop meaningful insights based on observed performance
  • Create and deliver insightful presentations to management
  • Collaborate effectively with cross functional partners across the bank and within Risk Strategy, including Collections Operations, to reduce charge-offs, deliver a world-class customer experience, and meet business objectives
  • Perform a variety of ad hoc analyses and support, as needed
  • Ability to diagnose collections strategy performance and identify opportunities for test and learn. Ability to influence others through effective communication and subject matter expertise, with a high level of proficiency crafting presentations to support sound, objective-based decision making. Ability to execute and drive projects to completion in a timely manner and work collaboratively with cross-functional partners across the enterprise
  • High level of problem solving and decision-making is required to determine long-term collections risk standards for the portfolio and to manage multiple projects to achieve the portfolio and organization goals


  • Graduate, preferably in Economics, Accounting, Business Administration, Engineering, Computing or Statistics
  • Minimum of 3 years work experience, preferably in banking/financial service/analytics industry with consumer cards/unsecured lending experience. Experience in collection of risk management would be an added advantage
  • Strong working knowledge and understanding of analytics tools, preferably in SAS/other database query programs
Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY