• Competitive
  • Kuala Lumpur, Malaysia
  • Permanent, Full time
  • Citibank Berhad
  • 2018-05-24

Citibank Berhad KL - Credit Operations Head

Citibank Berhad KL - Credit Operations Head

  • Primary Location: Malaysia,Wilayah Persekutuan,Kuala Lumpur
  • Education: Bachelor's Degree
  • Job Function: Operations Credit Ops
  • Schedule: Full-time
  • Shift: Day Job
  • Employee Status: Regular
  • Travel Time: No
  • Job ID: 18016830


Job Purpose:

Responsible for the overall management of the Collections, Credit Initiation and Fraud Operations for secured and unsecured products of Consumer Bank, driving optimization, reducing overall operations cost and decreasing operational risk (delinquency, NCL and fraud losses).

Manage a staff of 380 FTE across Collections, Credit Initiation and Fraud Operations.
Key Responsibilities:
  • Provide Collections (both pre and post write-off), Credit Initiation and Fraud Operations services for different business units in Citibank which include CPP (credit cards and ready credit), Retail Banking and Secured Finance Solutions (mortgages, auto and equity loans)
  • Direct, together with Risk Management, the formulation and implementation of sound credit and collections policies in order to increase Consumer's revenues and customer base
  • Drive automation initiatives and straight through processing to enhance customer experience
  • Accountable for setting and attaining department's business goals and metrics through the development of strategies that meet the established objectives defined by the Consumer Bank's business plan
  • Interact and communicate with all levels of management in terms of capacity planning, policy definition, customer service, systems and process enhancement
  • Select and monitor all services provided by third-party vendors (i.e., collections and credit agencies and legal attorneys, etc.), ensuring high standards of service, cost savings and compliance with Citigroup's Vendor Management policy, also provide oversight for offshored activities
  • Develop, interpret and maintain effective controls that allow compliance with local and standards and statutory requirements minimizing operational risk (i.e. MCA, COB and GCCFRP)
  • Develop and manage operating budget for assigned areas
  • Design and monitor incentive plans that allow sustainable productivity and efficiency levels
  • Participate in the design, planning and implementation of various projects as appropriate


  • Degree or equivalent
  • A minimum of 10 years relevant experience preferably across one or more areas - Collections, Credit Initiation and Fraud Control
  • Strong understanding of credit and fraud policies
  • Understands how own function integrates within the overall organization to contribute to achieving business objectives; requires a good working knowledge of the industry, local regulations and laws
  • Experience in managing a large group of people
Kuala Lumpur, Malaysia Kuala Lumpur Kuala Lumpur MY